Aviva Home Insurance Reviews

We have a drain backup, but were proactive and managed to prevent it from destroying our basement. We called in the plumber immediately (Drain Rescue) who dug out the basement and replaced all the drain pipes and put a backwater valve. Aviva came in during the work process. As per our plan, we have taken the maximum coverage. We acted honestly and let them know that we prevented the water and emptied buckets after buckets of grey water outside the house and had switched off using water. During the entire repair process, we also switched off the furnace to prevent it from being ruined. We lost carpets, rugs and clothes. The Aviva rep informed us that they would only cover the backwater valve. There is a $1,000 deductible and so the clothes and rugs would not be covered. The carpets would be evaluated. We are still waiting not sure what they plan on giving us. Drain Rescue informed us that other insurances cover the cost of digging and the concrete. The pipe replacement cost is ours, but our Aviva Rep informed us we are not covered. Do I trust AVIVA? My previous insurance TD was much better, I had a drain problem in a Condo in 2005 and they evaluated our loss, replaced our flooring and cut us a cheque for losses which was very reasonable.

Évitez Aviva !!!! Soyez certain que votre roulotte soit assurée comme véhicule et non stationnaire (bien sûr en autant qu'elle soit sur roues et plaquée). Aviva refuse d'assurer non stationnaire une roulotte qui reste sur un terrain de camping. Ma roulotte a été inondée par la crue des eaux. Résultat = non indemnisée car assurée stationnaire. Si elle avait été assurée comme véhicule, j'aurais été indemnisée. Soyez certain que ma nouvelle roulotte n'est plus assurée avec AVIVA et je suis maintenant assurée pour les inondations.

Pour le service... Patience et ridicule de faire rire de soi ainsi!!

AVIVA left us in the cold for 6 weeks with no heat in our home after last year's ice storm. We were sick and freezing with portable electric heaters in subzero weather. I had to get the furnace situation resolved myself just to ensure we didn't have further damage. Now AVIVA is refusing to pay for our furnace costs. I regret the day I ever decided to go with AVIVA for our home insurance as they provide no insurance at all.

Dealing with aviva was a nightmare, there customer service skills are in the gutter. They led us to believe we would be covered for damage done to our trailor, but they left us high and dry--I would not recommend them to anyone!!