Aviva Home Insurance Reviews

Very disappointing, my case was considered urgent, through Aviva it took two weeks to let me know that there was one clause in the contract stating that I was not qualified for a claim. Meantime, no help for helping me to clean up the water or giving any hints on how to proceed specially from their specialists, when i was two weeks after the claim doesn`t qualify because of a detail. The specialists for floods. wanted to recuperate their machines right away half hour after i hung up with Aviva, so no furniture was compensated for the damage either meanwhile, there were mushrooms growing in my walls. It was smelling very humid in the house, but Aviva doesn`t care about their customers, they want your business and nothing else… I have two houses with them, and two cars also…

We have a drain backup, but were proactive and managed to prevent it from destroying our basement. We called in the plumber immediately (Drain Rescue) who dug out the basement and replaced all the drain pipes and put a backwater valve. Aviva came in during the work process. As per our plan, we have taken the maximum coverage. We acted honestly and let them know that we prevented the water and emptied buckets after buckets of grey water outside the house and had switched off using water. During the entire repair process, we also switched off the furnace to prevent it from being ruined. We lost carpets, rugs and clothes. The Aviva rep informed us that they would only cover the backwater valve. There is a $1,000 deductible and so the clothes and rugs would not be covered. The carpets would be evaluated. We are still waiting not sure what they plan on giving us. Drain Rescue informed us that other insurances cover the cost of digging and the concrete. The pipe replacement cost is ours, but our Aviva Rep informed us we are not covered. Do I trust AVIVA? My previous insurance TD was much better, I had a drain problem in a Condo in 2005 and they evaluated our loss, replaced our flooring and cut us a cheque for losses which was very reasonable.

Évitez Aviva !!!! Soyez certain que votre roulotte soit assurée comme véhicule et non stationnaire (bien sûr en autant qu'elle soit sur roues et plaquée). Aviva refuse d'assurer non stationnaire une roulotte qui reste sur un terrain de camping. Ma roulotte a été inondée par la crue des eaux. Résultat = non indemnisée car assurée stationnaire. Si elle avait été assurée comme véhicule, j'aurais été indemnisée. Soyez certain que ma nouvelle roulotte n'est plus assurée avec AVIVA et je suis maintenant assurée pour les inondations.

Pour le service... Patience et ridicule de faire rire de soi ainsi!!

We had a flood in our home because of a crushed sewer pipe. We contacted our insurer, RBC/Aviva who claimed that the repair was covered. Upon contacting the repair company our insurer denied our claim despite a representative from the same originally claiming that the repair was covered. In the end, it cost me just under $10,000.00. Horrible company and garbage representation. Go with anyone other than RBC/Aviva. Complete scam.

Apt. flooded by the upstairs tenant, she admitted liability---I have FULL REPLACEMENT, ALL PERILS...they have not honoured that. Also paid for coverage to put me up in a hotel if my residence was not liveable during flood mitigation...Aviva did not secure a hotel/motel...excuse--they do not have a direct billing account service or company credit card for that service; my friend used their credit card. Aviva maintains that abnormal destructive humidity levels are not caused by water, pictures, witnesses and expenses verified by a commissioner of oaths, made no difference...badgering, intimidation tactics - phone call after phone call---this company used to be Pilot, named by Readers Digest as "Insurers from Hell"--Pilot is Aviva....Leopard does not change it's spots

My house caught fire in February 2016 and we just moved back in over one year later in March. It is a large house just under 4000sq ft. The majority of the house was completely gutted but key areas were not, including the master bedroom and bath and a couple other areas. The insurance adjustor, Geoff, gave low ball and unfair budgets throughout the process. The insurance company refused to gut the remaining portion of the house and now after only living in the house for a few days we are suffering through flooding damage due to plumbing issues. The insurance adjustor has extremely poor communication with me but I'm sure this is part of his strategy. The cabinet maker Sandy Beach cabinetry installed warped cabinets and in their attempt to rectify the defectives cabinet draws keep reinstalling the same warped drawers. In addition, the values given to our contents are completely inaccurate. For example, the list will correctly identify an item but will assign an extremely low and inaccurate value. These are just some of the issues we've faced and the process is not over yet.

Like everyone else, they are just the worst in every possible way. 14 weeks out and no project scope for repairs, no approvals given to replace electronics, repair or replace furniture, etc. Important documents, that could and should have been saved as per my policy, sit molding in a gutted home. Decisions/denials are made with no explanation or justification and if you press them for an answer they will stop responding to you. I've yet to be financially compensated for any out of pocket expenses (hotels, Airbnb, meals) $20K and counting. I had a fire water main break in my condo, obviously not my fault, I had the water to building shut off before the firemen arrived, saving $100,000s of dollars as my actions prevented other units from being damaged. I've provided every and all documentation they have asked for to move along the claim, but here I sit with no home, no compensation, no plan, no approvals and no end in sight. :( Run from Aviva

DO NOT insure with Aviva. We had two relatively minor claims within 5 years, one for wind damage and one for flood damage. The second claim was processed with no mention that doing so would mean they would not renew our coverage. In fact, we updated them on Aug 26 with all of the updates we had completed to avoid future claims and our premium actually went down slightly. Then on Sept 10th, we get a registered letter telling us our coverage will not be renewed in October! In the middle of a pandemic and they advise us 5 weeks before our policy expires that we won't be renewed, nice! I am supposed to receive a call from someone within the next 24 hours so we will see what they say but if they do not reverse this decision I will be cancelling all of my auto insurance and I may remove all of my funds from them and go elsewhere. I'm not doing business with a company that behaves like this! I suggest you look elsewhere for insurance!

We made a claim for water damage resulting from a broken hose on the washing machine in our second-floor laundry room. The contractor responded quickly with the delivery of a dehumidifier, but that dehumidifier stayed in our dining room for months despite frequent calls to you and the contractor. It was finally removed when we threatened to sell it. The insurance agent and the contractor then stated that our ceiling had been stippled and the ceiling damage was a result of removal of this stipple, not water damage. This was false as the house was built in 2010 and the builder testified that no ceiling was stippled; however, both the insurance agent and the contractor steadfastly held on to this claim that this did not represent water damage. The water damage was eventually repaired, but suboptimally. The subcontractor remarked to us at the time that he was only allowed to put two coats of paint on the repair because the insurance company and contractors had stated that they would not pay for a third coat which would result in a normal-appearing ceiling rather than a defective ceiling. Subsequent to this repair, secondary lesions developed. We had a second contractor inspect the ceiling and he noted a tide mark extending beyond the kitchen into the hallway leading to our ground-level bathroom. Both the insurance agent and contractor stated that they did not believe the second contractor because they could not understand how this could happen; note that our trust levels were not high as these were the same people who stated, despite all evidence to the contrary, that our ceiling had been stippled. Furthermore, both the insurance agent and contractor should be well aware of hydrodynamics. I suspect the insurance agent and the selected contractor were in cahoots and that no one was representing our interests.

We live in a duplex that was built in 2015, we moved there in 2016. Due to some careless errors from the builder, we've had roof leaks, patio leaks, we sent photos and videos of water literally pouring through our ceiling in December 2017, it's now October 2018 and Aviva has done nothing to approve our home warranty claim. They did send an inspector in September 2018 but even after several phone calls, emails we still don't have an answer, this Randy P is terrible at follow up, but it seems to be problematic throughout the company based on all these negative reviews on here. It's now rainy season again, sigh.