BUYER BEWARE!!!
by BUYER BEWARE on Nov 6, 2019
1 out of 5 stars
Home Insurance Reviews
Aviva Home Insurance Reviews
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(155 reviews)
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We had a claim in April 2019 it is now the end of Oct 2019 and we are still not done. Our basement flooded. They lost our claim and when we called for an update they asked if we are an Aviva customer. I got bounced from person to person. Anytime I tried to contact our claims adviser it would take days-weeks before getting an answer. I had to reach out multiple times asking for a manager to get anything done. The customer service is terrible I would give it a 0 if I could. We already had to live with losing our stuff we had to deal with a company that didn't care about us. I would not recommend Aviva and I will be switching insurance as soon as my claim is done.
Water poured into the basement. AVIVA would not cover anything saying the house is not covered for this claim. I have had max coverage for house and vehicles for years. First claim for insurance help in 47 years. $60,000 out of my pocket. Just retired. Yes, 60 thousand dollars for replacement of damaged weeping tile. Adjuster would not return my phone or E-mail calls. Called AVIVA. Finally, the adjuster would send a carpenter to look at other damage. 1 1/2 years ago. Still waiting. STAY AWAY FROM AVIVA
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I posted a review within a day or so of our house flooding back in June. The service I received from Aviva continued to be outstanding. Our claim adjuster maintained regular contact with us to ensure that everything was proceeding quickly and properly. On Side, the contractor that Aviva hired to complete the repairs, had much of the work done within three weeks, after which we only had to wait for the carpet that had been ordered to come in. When the water line burst, we had our house up for sale. Because this issue was dealt with so quickly and professionally, we continued to show our house to potential buyers, and we sold the house to buyers the same day that the carpet was installed. I can honestly say that our experience with Aviva was nothing short of excellent. I believe that our expectations of what we were entitled to were reasonable, and that Aviva dealt with our damages expediently and that they treated us more than fairly. In the end, they did everything that I could have hoped for. Thank you for everything Aviva. Paul in Beaumont, Alberta.
A water leak in the basement from AC and water tank occurred. We tried to get a resolution, from contractors for these units, it took the different contractors a while to get the matter under wraps but there was substantial damage to the floors and walls. Someone recommended contacting our insurance "AVIVA" to cover damages. We contacted them, but saw a whole lot of run around on the subject with no effort on their behalf to give us a solution after a whole 2 weeks calling them each day, as they would never call or email back, when they said they would, and I'm trying to get a solution while they putting it off to another day. They finally decided - "Oh sorry, you are not covered. We decided this type of damage is due to an ongoing leak." Anyone reading this please take your money and run from this company! They just want your money and when you have a claim they will just give you the old run around! I would give NO STARS but no option exists for that.