Aviva Home Insurance Reviews

We had a claim in April 2019 it is now the end of Oct 2019 and we are still not done. Our basement flooded. They lost our claim and when we called for an update they asked if we are an Aviva customer. I got bounced from person to person. Anytime I tried to contact our claims adviser it would take days-weeks before getting an answer. I had to reach out multiple times asking for a manager to get anything done. The customer service is terrible I would give it a 0 if I could. We already had to live with losing our stuff we had to deal with a company that didn't care about us. I would not recommend Aviva and I will be switching insurance as soon as my claim is done.

Water poured into the basement. AVIVA would not cover anything saying the house is not covered for this claim. I have had max coverage for house and vehicles for years. First claim for insurance help in 47 years. $60,000 out of my pocket. Just retired. Yes, 60 thousand dollars for replacement of damaged weeping tile. Adjuster would not return my phone or E-mail calls. Called AVIVA. Finally, the adjuster would send a carpenter to look at other damage. 1 1/2 years ago. Still waiting. STAY AWAY FROM AVIVA