Aviva Home Insurance Reviews

It's just sad that a month before my renewal I get a registered letter that my insurance is being cancelled because I didn't answer a letter I never received. And add to the insult of being a longtime loyal customer, the broker tells me that I can re-apply as a new customer with a 55% increase or lodge a complaint but they are so busy I won't get a response for at least two weeks and a decision after the expiry date. But hey, my home insurance was renewed without a problem which I thought was funny and I'm pretty sure they will pull the same stunt next year for that to get their increase! I would love to know if there are others out there in the same situation because this seems like a scam. Shame on you RBC for partnering with these crooks. I'm closing all of my accounts and going elsewhere.

Fly-by-night company staffed by the biggest collection of incompetent high school dropouts I've ever dealt with. It's basically 8 people operating out of the trunk of an old car. There is a reason they are so cheap, they are the KIA of insurance companies. Management is on par with the Thursday midnight shift at an Arby's. Will find every excuse to not honour your claim, and they depend on the "expert" opinions from people somehow more clueless than they are. Spend the extra 5 bucks a month and go with literally any other insurance company. Expect months to pass with zero communication. Even their ombudsman is clueless. Everyone probably got their jobs by being the boss's slow niece or nephew and it shows. Total rip-off

YES BE WARNED FOR MANY REASONS. THEY PUT YOU THROUGH HELL FOR 20 MINUTES OF INTIMIDATION, BEFORE EVEN YOU ARE STARTING THE LINE OF COMMUNICATION... CLEARLY ALL TO COVER THEMSELVES. THEN... A COMPREHENSIVE HOME INSURANCE. It says, you are covered for water damage, roof etc... one can imagine that the roof will be covered... but cleverly, the explanation is that... based on weather condition and wind/storm at a speed of 55m/h+ that you could be covered for any damages caused to your roof... // WHAT?????.. How could this be?? Surely if you get an insurance and after 6 months, you get unlucky that something goes wrong with your roof, don't even think about to go to them for any assistance. Even in my case when I am with them more than 5 years, one can think that within 5 years... there may have been very bad weather that my roof wouldn't have been affected so to speak, and then a heavy rain caused the same damage than a storm of 55 miles... that could even damage a brand new roof... it just doesn't add up what they say... unless they say, come and insure your house, only and if you have a brand new roof... they say you are covered for accidental damage... then when you have a burst pipe under a bath, they say, you need to repair the burst pipe and we only cover you for make good... I have a 3-storey terrace house. I can't go to the roof to figure out how the leak has been caused, and their response is that for the last 3 months we didn't have any kind of hurricane type of wind of 55m/h... therefore I am not covered... TO TOP IT ALL... they further intimidate that should you make a claim, even if your claim is unsuccessful, you will be put on the list of those who made the claim and therefore should you decide to change your insurance company, you must report that YOU HAVE MADE A CLAIM, EVEN IF YOUR CLAIM GOT DECLINED with the bogus reasons good enough for AVIVA themselves. Therefore, either way, your insurance premium will get affected with a higher insurance cost. Basically, intimidation all along... to ensure that you fully understand... if you make a claim... even unsuccessful, you will be reported... all that to dissuade you to change your mind if you make a claim... your premium will go up... even if you didn't get validation to your claim during all these intimidations... no one is actually telling you honestly and openly WHAT YOU ARE ACTUALLY BEING INSURED FOR... UNLESS YOU READ A 20-PAGE INSURANCE DOCUMENT. Let us face it... most of us take an insurance because we want to be covered for the main issues... fire... water damage to the property...

Auto withdrawal allows AGR - AVIVA to withdraw and increase insurance premiums. I was told it was my fault for not paying closer attention to my monthly automatic withdrawals. Attempting to actually place my first claim in 32 years and being denied makes me a high-risk client, meaning expect higher premiums. When I asked for an explanation, I was told my policy had to be reviewed. No offer of being reimbursed 1300 for overpayment. It was all my fault for being preoccupied taking care of senior parents, children, work and community. Lesson learned, don't allow pre-authorized withdrawals.

Beware of this company. I have sold my house and cars in Ontario. Cancelled my policies. Re-instated insurance on a house and a vehicle in PEI. Got a phone call from Aviva that my rates were going up, so I checked my automatic debit payment. To my shock, I discovered that this company was double charging from Ontario account, and now my PEI account. After three hours on the phone, some idiot finally found a problem. He said it will take at least 15 days to get my $1200 back. Great way to treat an old age pensioner.

20% increase in premium this year even though I NOW have a age, loyalty and no claims discount. Rude and non english speaking employees waiting to not help you.

It's bad enough that the rates from my broker increased every year that I was with them but when I found a better price for better coverage with TD, they charged me $300 for "time at risk" and marked it past due.....from the day i cancelled my insurance. So i get to pay $300 for 12 days worth of insurance and will probably end up with interest because the pretty pink past due letter came in while I was away on my honeymoon. All together, i'm dissapointed.

Because i dealt with a broker, I never had any direct contact with the company.

190% increase between 2015 rate and 2016 quote. The company stated that due to the insurance industry losses their underwriters found it necessary to raise some rates and decrease some customer discounts. Fair enough.
My rate went from $633 in 2015 to $1,835 in a single year. Is anyone able to inform me why it might be possibly be necessary for such a large increase in a dingle year?
Does anyone reading this post have a similar situation or explanation for such a large increase in a single year?

Probably the worst insurance company I've ever dealt with. Dishonest, over priced and not cooperative.