Aviva Home Insurance Reviews

We chose Aviva for our home insurance because they offered monthly payment plans and the amount of home insurance is outrageous. We suffered an electrical fire in our home and our claim was dealt with horrendously... They didn’t want to pay for our rental, they didn’t want to pay for damages done... Trying to claim our destroyed foundation was already there (lies) Almost 2 years after our fire and we are still ‘homeless’ and living in a rental hoping to be able to rebuild our lives next summer... Don't use Aviva!

The customer service that I received from Aviva's broker, was unbelievably poor, rude and disrespectful. I was up to buy insurance for my house and auto, and my house was due first. They convinced me to buy my house insurance at the moment and gave me a price for the future when I bundle it with my auto in the next month. When the time came for the auto, they gave me a crazy price and put me in a situation that if I go with another provider, I lose the discount of a bundle. Even for this, I had to call them every day and they left me in between without issuing me a policy and I couldn't drive the car for days until I had to buy from somewhere else! Headaches and anger are what you get with Aviva.

They refused to pay. They have a deny, refuse-to-pay policy. Their managers do whatever they can to avoid payment. The worst experience I have ever had.

Aviva is a disgusting insurance company to deal with. Horrible customer service and pathetic reasons for increasing their rates by almost 100%. Customer loyalty and no claims mean nothing to them. I would not recommend this company to anyone looking to purchase home or auto insurance.

All of the other reviews about service are true; so add this, they deny reasonable claims - even supported by facts to reject. After 25 + years with AVIVA and no claims, there is a fort mentality in their agent and adjusters to deny claims. Yes, their rates can be competitive, but if there is no real coverage - you decide.

Received our homeowners policy and increase of over 100 PERCENT! Been with them for many years no claims in past 10 years! What gives? Switching today all our insurance saving enough to take a nice trip! Can't click on a Star there are no Stars for negative!

Waited 40 minutes to talk to a rep. We’ve lived in the house for 10 years...same policy. The rep told us he had to review our file and that they were missing information, then asked the general questions asked upon purchase of initial insurance. He told he could get us a better price if we agreed to a credit check. When questioned, he said is that we know we will get paid. We have never missed a payment. He then reduced our premium by less than $200. Still leading us with a huge increase. He regurgitated speaking lines and could not explain the size of the increase except for fires or floods out west ...more speaking notes. We live in Windsor Ontario. We insured both cars, we have no mortgage, we are seniors, no accidents, locality discount. Aviva's start price online is 3100. Compared to an average of 1300 to 1400 at other places with no discounts. Someone needs to regulate Aviva.

I had bundled auto and house insurance. I was sent an application for auto renewal and was denied, then told house insurance would be increased. I told them to cancel it also during the phone conversation. Then the monthly payments came out of my bank account. Today I talked to them again and was told I had to sign forms to get the policy cancelled and the payments would continue to come out. Before the conversation ended I was told they were cancelling the policy but wouldn't refund the funds they had taken because they couldn't cancel the insurance over the phone. Now, this is the 2nd time they cancelled it over the phone. I believe they are no just common thieves.

RBC Insurance Aviva jacked our home insurance over 25% from 2018 and we have zero claims?? One word...YOU are FIRED RBC!

I can't tell you how bad they are! Don't do it if you don't want to spend your day trying to get an answer or having to talk to rude non-apologetic customer service representatives! After 12 years, happy to move on with another insurance company!... RUN RUN RUN This company has very stupid underwriters who make decisions based on their daily moods, not on facts. Cancelled home insurance for non-payments as they state, but the kicker is that my car insurance was paid when both payments are coming out together as one total payment for the last 13 years. Trying to talk to a manager you'll get a better chance to win the lottery.