Aviva Home Insurance Reviews

First - Our insurance was on a monthly payment system with the debit occurring on the 14th of each month. Sometime between the 7th and the 10th of December, my husband misplaced his credit card and reported the loss, and asked for a new card to be issued. Our new credit card did not arrive from MasterCard until approximately the 20th/21st of December. On the 24th of December, we went out of the country for Christmas to visit family. Upon our return to the country on the 4th of January, we realized that we failed to call the insurance company to update the card number as we had received mail sometime between the 24th and the 4th to indicate a missed payment. I also received notice of registered mail, which I picked up from the post office on Saturday the 5th of January. We immediately called Aviva (on the 5th - and they were not open) to provide updated credit card information (assuming we were well and fine, considering we were not even 30 days late on the payment). First, they were happy to take our new credit card information to take care of the late payment and suggested that all was fine. After putting through the late payment in full, they advised my husband, and myself (on multiple subsequent calls) that our multiple policies were cancelled and that we would need to reapply for new insurance for all of them. This was the first time we had ever missed a payment (if being less than 30 days late is considered a missed payment). When going through the re-application process, they advised us that our policy for our home had doubled, and that a new internal policy with Aviva would require that all policies had to be paid for up front, in full (I was advised by an agent that this would be a new rule for all new policies going forward for all people in New Brunswick). While we have the resources to pay for a policy up front, many people would not have this ability, and second, to treat a very good customer so terribly is amazing from a business development perspective! Second - when we were with RBC, our policies were about 1/2 the cost. RBC sold the polices to Aviva and sure enough, the policies doubled in cost but we didn't have the time to shop around. Now they are looking for another increase based on the above situation. Third - we have waited for a call back from customer service to discuss the above for 5 days. They suggested that we call back next Wednesday - 2 days before they told us the policies would expire if we didn't reapply. This is a lesson in terrible customer service. Shop elsewhere.

RBC bank screwed up my payments to Aviva and did not pay them (RBC and Aviva are the same insurance company). A week later I get a mail with NSF for payment. I called the company and asked to pay cash to correct the problem. Aviva refused cash payments. Paid by interact online and then they took my money and proceeded to cancel home insurance on the recommendation of their wonderful underwriting dept. Why the stupid person in the dept that did this not look that I paid the company once the problem was spotted. This company needs to fire that moron and get an employee that can read the information before they make stupid decisions as they did to me.

We have a new home warranty with them. Have put in a long list of issues. Hired a guy to go over the issues with our house. He made a list of issues that are wrong with the house. He even had an infrared camera to look behind the walls. We submit our claim and their inspector comes out. He took lots of photos but basically no notes. Takes around 2 months for his report. And the report is missing info or is wrong. We do not agree and were told we had to prove it to them. Hired more trades to make sure it is an issue. Submit their reports and photos that we have. They are still rejecting our claim and asking us to prove it to them. They basically want me to tear my house apart to prove it to them. We would be stuck putting it back together. So we all need a new home warranty to protect our investment as of 2014. They only want to fix the issues that cost hundreds of dollars. To me, this is a way for builders to hide behind ( Construction Performance Guide) ( Alberta New Home Warranty Code Book). A Code Book made by millionnaire builders to protect themselves. Aviva is trying to force me into a lawsuit case against the builder. I guess time will tell.

We live in a duplex that was built in 2015, we moved there in 2016. Due to some careless errors from the builder, we've had roof leaks, patio leaks, we sent photos and videos of water literally pouring through our ceiling in December 2017, it's now October 2018 and Aviva has done nothing to approve our home warranty claim. They did send an inspector in September 2018 but even after several phone calls, emails we still don't have an answer, this Randy P is terrible at follow up, but it seems to be problematic throughout the company based on all these negative reviews on here. It's now rainy season again, sigh.

On their Facebook page...They just copy and paste the same message every morning to all the dejected customers to give hope, but this will not work out, people, you don't know you are dealing with Aviva, the master of claim denials.

Adjuster called to set up an appointment. I had to delay the inspection for a week because I was leaving the country. I made numerous calls daily. No reply. Sent emails and no reply. Called the claims manager and no reply. I had to call Aviva 3x to file a complaint for the worst customer service yet. They finally reassigned the case to a new adjuster. The scale of 1 to 10. I give Aviva a 1 for horrible customer service. Keep in mind, this is not taking into consideration for the 1 hour wait times that I was waiting on the phone. Never again. If you're considering Aviva, please read the reviews. Not worth the stress you will have once you have a claim.

Water poured into the basement. AVIVA would not cover anything saying the house is not covered for this claim. I have had max coverage for house and vehicles for years. First claim for insurance help in 47 years. $60,000 out of my pocket. Just retired. Yes, 60 thousand dollars for replacement of damaged weeping tile. Adjuster would not return my phone or E-mail calls. Called AVIVA. Finally, the adjuster would send a carpenter to look at other damage. 1 1/2 years ago. Still waiting. STAY AWAY FROM AVIVA

Horrible insurance company with unfair policies and no warning of any policy cancellation or changes. They just want your money but won't provide insurance. I believe that's called FRAUD?

I have had home insurance with them back when they were Norwich Union. My situation changed and I ended up moving out and renting out my house. I called them and they gave me permission to rent, and I would be covered (with certain conditions - no DSS, students etc). For a few years, I let the insurance auto-renew. Recently, I went on myaviva website to check the policy, and it says I am NOT covered for tenants. OMG! This surely would invalidate my building's cover and any claim I would make. How many years have I not been covered? Sure, I am partly to blame for not checking my policy yearly every time it is renewed, but they should have notified me of any significant changes such as this. Cancelling the auto-renew: This is proving more difficult than it should. I wrote to them specifying that I wanted to cancel the auto-renew. They wrote back, saying I should call them, or use their chat. They ignored a written request. What kind of company ignores a written request to cancel an auto-renewal?

BUYER BEWARE AND STAY AWAY. Horrible experience. We just purchased a new home and because our current home had one water damming issue as well as the new home purchase (before it was ours) they will NOT insure us. More than that is the fact that they have a POLICY if you have 2 claims or more (regardless if they are not the same property) that you are a risk and they won't insure you. STAY AWAY - I spent 1.5 hours on the phone to hear this. AND to throw salt in the wound, if I cancel my car insurances, they will charge me a fee for cancelling my car insurance. Terrible terrible service.