Aviva Home Insurance Reviews

AVIVA left us in the cold for 6 weeks with no heat in our home after last year's ice storm. We were sick and freezing with portable electric heaters in subzero weather. I had to get the furnace situation resolved myself just to ensure we didn't have further damage. Now AVIVA is refusing to pay for our furnace costs. I regret the day I ever decided to go with AVIVA for our home insurance as they provide no insurance at all.

Dealing with aviva was a nightmare, there customer service skills are in the gutter. They led us to believe we would be covered for damage done to our trailor, but they left us high and dry--I would not recommend them to anyone!!

It would take far too long to go into the details of the nightmare that was my home insurance claim with AVIVA.

Some of the highlights; a small claim took 9 months; they sent unqualified, unlicensed contractors to do the work. The contractors all but destroyed my home (certainly devalued it), including a number of areas not even affected by the claim. I had to pay for and/or provide the supplies, including paint and tools for the contractors as they did not have tools (not even rags), and instead of purchasing the proper paint said they could mix a number of different odds and ends of paint they had together and "that would do".

I had to take almost a month off work and live in a home with no kitchen, living-room or dining-room for 9 months.

Throughout the entire process they showed absolutely no respect for me or my home.

I can honestly say it was one of, if not the worst experience of my life.

I would highly recommend you avoid this company, at least if you live in the GTA area of Ontario.

I would honestly give them no stars if I could.