Aviva Home Insurance Reviews

So, last year when I was up for renewal, I asked them about the increase in my policy amount. We were able to talk it down to a reasonable amount, mostly by agreeing to a higher deductible. While I was on the phone with them, I asked about paying them over the phone as we were right there. They agreed, took my payment, and we were done... Thing is, the payment was already at the credit card company. So, a month later, I get a letter saying my payment is outstanding! What!? So I call them up in a frenzy, they say, "oops, our bad, you're good fam!" So, I let it go. Fast forward to today, almost a year later, and I get a letter in the mail saying my policy is being cancelled due to an outstanding balance of $0.00. You read that right, $0.00! So, naturally, I am livid. After an hour on the phone, and conversations with 2 representatives and talks of having to start a new policy a full 2 months early, they are able to fix it, and tell me, "oops, our bad, you're good fam!" I'm beside myself right now. Definitely, giving them the boot come renewal time.

Please request a copy of your full policy and read through it. Severe rainstorm caused a leak in the roof which traversed down to the first floor. Claim denied because they claimed "faulty workmanship" on a 2-year-old roof. If it were "faulty workmanship", I don't see how 2 seasons passed with no signs whatsoever. It would have shown up in the first heavy rain or snow for that matter. Terrible experience with this company. I would rate 0 if possible.

We chose Aviva for our home insurance because they offered monthly payment plans and the amount of home insurance is outrageous. We suffered an electrical fire in our home and our claim was dealt with horrendously... They didn’t want to pay for our rental, they didn’t want to pay for damages done... Trying to claim our destroyed foundation was already there (lies) Almost 2 years after our fire and we are still ‘homeless’ and living in a rental hoping to be able to rebuild our lives next summer... Don't use Aviva!

The customer service that I received from Aviva's broker, was unbelievably poor, rude and disrespectful. I was up to buy insurance for my house and auto, and my house was due first. They convinced me to buy my house insurance at the moment and gave me a price for the future when I bundle it with my auto in the next month. When the time came for the auto, they gave me a crazy price and put me in a situation that if I go with another provider, I lose the discount of a bundle. Even for this, I had to call them every day and they left me in between without issuing me a policy and I couldn't drive the car for days until I had to buy from somewhere else! Headaches and anger are what you get with Aviva.

They refused to pay. They have a deny, refuse-to-pay policy. Their managers do whatever they can to avoid payment. The worst experience I have ever had.

Aviva is a disgusting insurance company to deal with. Horrible customer service and pathetic reasons for increasing their rates by almost 100%. Customer loyalty and no claims mean nothing to them. I would not recommend this company to anyone looking to purchase home or auto insurance.

All of the other reviews about service are true; so add this, they deny reasonable claims - even supported by facts to reject. After 25 + years with AVIVA and no claims, there is a fort mentality in their agent and adjusters to deny claims. Yes, their rates can be competitive, but if there is no real coverage - you decide.

Received our homeowners policy and increase of over 100 PERCENT! Been with them for many years no claims in past 10 years! What gives? Switching today all our insurance saving enough to take a nice trip! Can't click on a Star there are no Stars for negative!

Waited 40 minutes to talk to a rep. We’ve lived in the house for 10 years...same policy. The rep told us he had to review our file and that they were missing information, then asked the general questions asked upon purchase of initial insurance. He told he could get us a better price if we agreed to a credit check. When questioned, he said is that we know we will get paid. We have never missed a payment. He then reduced our premium by less than $200. Still leading us with a huge increase. He regurgitated speaking lines and could not explain the size of the increase except for fires or floods out west ...more speaking notes. We live in Windsor Ontario. We insured both cars, we have no mortgage, we are seniors, no accidents, locality discount. Aviva's start price online is 3100. Compared to an average of 1300 to 1400 at other places with no discounts. Someone needs to regulate Aviva.

I had bundled auto and house insurance. I was sent an application for auto renewal and was denied, then told house insurance would be increased. I told them to cancel it also during the phone conversation. Then the monthly payments came out of my bank account. Today I talked to them again and was told I had to sign forms to get the policy cancelled and the payments would continue to come out. Before the conversation ended I was told they were cancelling the policy but wouldn't refund the funds they had taken because they couldn't cancel the insurance over the phone. Now, this is the 2nd time they cancelled it over the phone. I believe they are no just common thieves.