RBC Insurance Home Insurance Reviews

We have dealt with RBC for both home and auto. On March we had a fire contained to one second floor room (which was a crap show with the fire dept and a 3 man crew)...but anyway, the demo was done by a company RBC picked... They did more damage to the house than necessary and now after 2 times trying to buy out, which we refused, they say the damage is more than our 'elite' policy and the difference is to come out of our pocket... They wait so long to do the demo that mold had taken over everything, the new fridge was contaminated by rotten food. We ended up losing everything. The replacement value clause will only pay part, they take of 20% then 40% of the contents, which were almost all new... as it is right now, it looks like we're going to be homeless since we had put all our saving into the house... never again

Changed insurance providers for home insurance because I changed auto insurance provider. I canceled the policy but after several months premiums were still being taken off my credit card. Called to straighten the problem out and they said they needed my deceased wife's signature. I offered a death certificate since a signature was not possible. They refused so I had no choice but to put a stop payment on them. After much negotiation, they agreed to cancel the policy if I saw a lawyer and had him do the change in ownership. I had this done which toke time but before I could complete this they cancelled the policy and demanded immediate payment of several more months of premiums. I didn't pay since they actually owed me money. They turned in the account for collections and now refuse to talk to me. Nice bunch! I would rate them at -3 stars if I could.

We were away for several months and during this period the automatic payments through my credit card failed after fraudulent activity on the credit card led to a change of payment. I found a collectors' notice for non-payment on return. They sent a registered letter about non-payment which went back, contacted home phone # and made no attempt to email. After taking payments for 6 years with no claims - they decided to cancel and refused to reinstate. Horrible experience !!

Claim date Nov 1, 2008, currently still refuses to meet contract obligations and owes me 2 years of mortgage payment to date May 27, 2016, after I was in a not at fault accident that nearly took my life

I have insured my home with RBC for many years, no claims. I have always told them of any changes. My hobby is leather work, I make my own dog collars and leads and harness for my horses also do my own repairs on leather items. I told them when I got a leather stitching sewing machine value about $ 4000.00 which was my Christmas present to me. Buying my own machine and sides of leather is way less expensive than getting my harness built elsewhere, it made sense. A year and a half later I thought about making leather items for sale as a small business and called RBC to enquire if this would change my insurance. I was NOT running a business, I was just asking. They cancelled my home policy! They said if I decided not to start a business or if I found some where off the property to run one from they would reinstate my policy. Remember I did not have a business I was just asking. I gave up on that idea and called them and enquired about reinstating my policy. They refused saying because the value of my HOBBY (machine plus leather and tools) about $10000.00 was so high they could not offer me insurance any more as if something did happen they would not pay out for this. Funny they were Quite happy to take my money knowing about my hobby before this. Be warned if you have a hobby RBC will take your money but if something happens it will be used as an excuse not to pay you. Their words and also remember all I did was be honest and enquire about a business. I did not and do not have one.

I recently made a change to my credit card and forgot to inform RBC about it. My fault, no doubt. I received a registered letter later stating that I failed to make my last 2 payments and that they would be cancelling my policy. I ultimately made the payment but missed the deadline by ONE day due to circumstances out of my control. Again, not their fault but they refused to budge. Payment had to be in their hands on the Friday at noon, but they only received it Monday at 10am and they cancelled the policy and would not re-insure me. I spoke to 3 different managers and each of them sounded like broken records, saying it was out of their hands. This complete lack of flexibility toward a long-standing paying client is despicable and demonstrates loud and clear that we are just numbers to them. Will definitely be moving ALL assets out of Royal Bank

I missed an automatic monthly payment due to a changed visa card# (my fault as I failed to notify RBC of the change). Despite their knowledge of my absence from Canada, RBC cancelled my home policy before I returned--and will not renew policy (for three years) even though I paid balance in full as soon as I knew. Received mailed notification when I returned home but it was two weeks too late. No call, no email to notify me of situation while away. Missed payment of $13.00. My fault, yes, but inflexible policy jeopardizes likelihood of obtaining new insurance. Be aware.

I moved several months ago and had the exact same amount of tenants insurance in my new place. I got a quote over the phone for the same price (within a dollar). then received that quote by mail. A week later, RBC sent me 3 written quotes for 100%, 50%, and 70% higher even though my insurance hadn't changed at all. They randomly went into my bank account and took out the higher rates several times in a one month period. I know that mistakes happen so I called expecting RBC to acknowledge going into my bank account illegally, refund my money and accept their first quote as the correct one. It took many months to clear things up, they were completely rude and unapologetic, never called back when they said they would and awful to deal with even though all of the mistakes were made from their staff and of course to their benefit. Had I not kept the copy of the original quote , called and wrote to the Ombudsman many times , and kept on it, RBC would have never refunded me the money they illegally took. Horrible service. Never deal with them.

last year my RBC home insurance premium was 615.00 this year on renewal (Oct 2013) surprised to find out the premium had gone up to 1080.00. No changes or claims year over year. My insurance document had a replacement cost on my 22x24 ft detached uninsulated, non- heated garage has valued at 80,000. and my small 4 level split in Regina Sk had gone to replacement of 400,000.
Called RBC on 2 different occasions and the rep on the phone advised a new replacement calculator was in effect and there was nothing they could for me- end of story.
I called a local broker and got a more reasonable replacement cost and cancelled my RBC insurance-beware of RBC Insurance.