RBC Insurance Home Insurance Reviews

My bad, missed a payment due to Credit card charge. But no mercy, they said they had a change in June to regulations that I was not informed to Cancel for NO payment and NOT reinstate even after I have paid. Then they want to quote a new policy and Jack up my rate as a non-pay Cancel customer over the roof and take full payment for the next 3 years at the beginning of a year. I will agree to that as I have to take some responsibility as well. Shady scam artists do this kind of business, I pleaded as I have all services investments with RBC! DON'T get caught in low initial rates, it may not cover all your perils properly.

0 Star rating.

When I purchased my home I was required by RBC to have HomeProtector Insurance in the event of illness or death it would guarantee the payments would be covered. This was to protect the bank and me from any perils arising from injury or death.

Many years later I was involved in a very bad accident which left me disabled for a 6 year period of recovery. RBC HomeProtector began making mortgage payments after 60 days of proof of claim.

Every 3 or 4 months the payments just stop, pending a review of a doctors report. Every single missed payment event was recorded as if I missed the payments. Eventually the insurance would retro-pay any missed payments but the recorded missed payments just added up and up.

When contacting RBC, they would always blame the insurance underwriter for the problem and when contacting the underwriter, they would blame RBC. I still continued to receive the impact of the missed payments on my credit report.

Each and every doctors report clearly noted this was a "Chronic" condition, meaning Forever... Claim review is supposed to have people who specialize in clarifying doctors correspondence yet they clearly don't understand what "Chronic" means.

At one point a weekly motrgage payment had been missed for over 5 months straight! Pending doctors report under review. RBC handed the file over to Gowlings legal while a claim was still active and ongoing.

Insurance finally payed some arrears less 2 months within a day, while Gowlings were coming after my home. I had to make regular payments to Gowlings while trying to go back to work before my doctor allowed me to.

This was a horrible situation! I am an engineer and had to be professional at all times while dealing with excruciating pain, vomiting, and also taking very high doses of Fentanyl and oxycocet for breakthrough pain.

I have made every possible effort to return to work and been completely honest to report my work activity to RBC insurance. I have paid every cent to Gowlings and RBC while my mortgage was in limbo.

There was complete incompetence by RBC collections management, RBC Insurance representatives, Underwriters review personnel.

So what was I buying for many years paying premiums. They did much more harm than good. They put me in peril directly. Now my credit report looks like dart board, but I was protected. Did I neglect to mention my mortgage payment weekly was less than 200 bucks?

We shall see what a provincial court judge thinks of this predatory way of doing business.

I recently made a change to my credit card and forgot to inform RBC about it. My fault, no doubt. I received a registered letter later stating that I failed to make my last 2 payments and that they would be cancelling my policy. I ultimately made the payment but missed the deadline by ONE day due to circumstances out of my control. Again, not their fault but they refused to budge. Payment had to be in their hands on the Friday at noon, but they only received it Monday at 10am and they cancelled the policy and would not re-insure me. I spoke to 3 different managers and each of them sounded like broken records, saying it was out of their hands. This complete lack of flexibility toward a long-standing paying client is despicable and demonstrates loud and clear that we are just numbers to them. Will definitely be moving ALL assets out of Royal Bank

I missed an automatic monthly payment due to a changed visa card# (my fault as I failed to notify RBC of the change). Despite their knowledge of my absence from Canada, RBC cancelled my home policy before I returned--and will not renew policy (for three years) even though I paid balance in full as soon as I knew. Received mailed notification when I returned home but it was two weeks too late. No call, no email to notify me of situation while away. Missed payment of $13.00. My fault, yes, but inflexible policy jeopardizes likelihood of obtaining new insurance. Be aware.

I moved several months ago and had the exact same amount of tenants insurance in my new place. I got a quote over the phone for the same price (within a dollar). then received that quote by mail. A week later, RBC sent me 3 written quotes for 100%, 50%, and 70% higher even though my insurance hadn't changed at all. They randomly went into my bank account and took out the higher rates several times in a one month period. I know that mistakes happen so I called expecting RBC to acknowledge going into my bank account illegally, refund my money and accept their first quote as the correct one. It took many months to clear things up, they were completely rude and unapologetic, never called back when they said they would and awful to deal with even though all of the mistakes were made from their staff and of course to their benefit. Had I not kept the copy of the original quote , called and wrote to the Ombudsman many times , and kept on it, RBC would have never refunded me the money they illegally took. Horrible service. Never deal with them.

I pay my insurance yearly. I pay by credit card and have added my card to my account. For the second year in a row, they have failed to take the payment. I get surprised by a letter that says a payment needs to be made. I go online because there is a 3-hour wait time on the phone. There is nowhere to pay, it says to add them to my online banking. Online banking says the account number isn't in the correct format. Yesterday I clicked for an automatic call back instead of waiting. I received a call back 5 hours later saying they were now closed. Do yourself a favor. Use anyone else.

2 hour hold times to get 0 help or assistance. Unwilling to work with customers. Had two payments bounce in 6 years due to a change in job and cancer surgery. paid as soon as we could maybe 2 weeks late... told we can't ever make a mistake again after one issue... was 20 dollars short in account one more time notices less than 24 hours called and explained the money were there slight mistake nope requiring a full payout of entire years term going forward joke I'd rather pay a 50 dollar fee it is not like we just didn't pay... they have received all their money. Been with another insurer for 12 plus years no issue home insurance 6 years one small bump in our life and they screw your entire reputation. Don't insure with RBC! They don't care about you at all.

My RBC credit card was cloned and cancelled, so payment to RBC insurance didn't go through. Their response was to cancel my policy because I didn't call RBC insurance to tell them my new RBC credit card. After hours of pleading, they reinstated my policy with the stipulation I pay the full amount upfront. Thousands of dollars later the policy is back in force and upon receiving a renewal letter, I can go back to monthly payments.
I didn't receive any renewal letter and they tried to take out a significantly higher payment than I authorized. It didn't go through so they cancelled my policy and refuse to reinstate it. How do you pay a bill that you didn't get!? Because my policy was cancelled, other insurers are not willing to insure me.
I'm on hold trying to speak with someone and am literally told it'll be 2+ hours on hold before I can speak with someone, while my policy expires in two days.
I want to give this company negative stars. DO NOT DO ANY BUSINESS WITH THEM!!!

You will need to pay first and last and then charge twice for the last month. Separate agents will contradict the policy. The ones setting up the account will quote different amounts. If cancellation is required you will be charged a 2X+ cancellation fee. Do not use this company for insurance! Their customer "service" is some of the worst I've ever experienced.

I had no idea that my home insurance renewed. Explained the situation as that is not what is on everyone's mind during COVID19. She didn't understand that I would happily pay a monthly but, I can't afford to pay the whole year. She told me I will be charged cancellation fee 3 days after policy renewal with the Easter holidays too, and she needed underwriter authority to credit me back the fee?!!