RBC Insurance Home Insurance Reviews

I have been trying to get ahold of them to cancel my policy. My premiums doubled in 2 years (never had a claim). Anyways, after many days of trying to get ahold of them, I did (waited 2 hours on hold), then it took the representative another 45 minutes to process my request (Mostly on hold again). Terrible in every way possible. Way to go, RBC...

When RBC decided to change over my home insurance policy to Aviva, I was charged double on one month payment. I sent an email to Aviva and they said they couldn't handle my complaint because I was still with RBC until March. Then I contacted RBC who said they couldn't handle my complaint because they didn't have policy information for me on file, and I was given a number to call which ended up being RBC Insurance's number. Apparently, RBC charged me for the month of the insurance (i.e. Feb 1 for the month of Feb.), and Aviva charges me for the month in advance (i.e. Feb 1 for the month of Mar) ,so there is an overlap of two payments in one month. There was absolutely no communication about this from RBC until I spoke to the really nice customer service person on the phone this morning. Shame on you, RBC - this move has damaged your reputation and made your customers irate. Hope it was worth it!

After 7 years without any claims i got a 30% increase on the insurance premium! Customer service does not exist, i insisted on e-mail contact, got asked twice for a phone number, haven't heard anything after that. No explanation for the increase. If there was a zero star rating, i would have chosen that. Next renewal i will be customer somewhere else! Stay away from this insurance!

I've called twice to obtain quotes on two different homes and both times the customer service has been nothing but frustrating. From long waiting times to staff that don't seem to want your business it was nothing short of aggravating. Do yourself a favor and don't bother wasting your time to obtain a quote from them…

Had both home and auto for the last year, as well as in the past with RBC. Moved my car to another province as I was planning to move there in next year but wanted to move the car earlier for a variety of reasons. Still have home and all ties in Ontario. Also moved my personal items out of my house as there was a proposal for a conditional sale and I was planning to be away from the province/country for a period of time and could not necessarily return to move my items. When I called to inquire about car received no less than 4 different pieces of conflicting information regarding the process. Finally got someone who seemed to know what she was talking about on the line, got issue resolved. Then called back later to confirm that car transfer was complete and reached someone at the call centre that could not even speak English correctly, was then transferred to someone else who became rude and abrupt with me regarding my house. Interrogating me then not listening to the full explanation of the situation. Cut me off then declared that house was vacant and insurance would be void. Then when I started questioning the issue she put me on hold to 'speak with a supervisor' and came back to confirm her assumption that I was now suddenly uninsurable. Once I became upset and said I would not insure with RBC any longer was again put on hold and then told that I had two weeks to sort out my insurance. Then today went online only to discover than my insurance has been cut off 10 days earlier than I was told. So I am still pending obtaining new house insurance and they have left my property uninsured, no explanation, no phone call or email, nothing. As I am currently out of the country on a trip pretty hard to resolve. Most unethical company, worst customer service and call centre is clearly outsourced overseas to agents that are not knowledgeable and cannot have a clear conversation in English. Have already written to complaint centre with zero attempt to resolve my issue. Will never return to RBC insurance despite having plans to purchase another property, another car, and open a business. Stay away they will leave you high and dry, I can't imagine how horrible trying to file a claim will be.

Changed insurance providers for home insurance because I changed auto insurance provider. I canceled the policy but after several months premiums were still being taken off my credit card. Called to straighten the problem out and they said they needed my deceased wife's signature. I offered a death certificate since a signature was not possible. They refused so I had no choice but to put a stop payment on them. After much negotiation, they agreed to cancel the policy if I saw a lawyer and had him do the change in ownership. I had this done which toke time but before I could complete this they cancelled the policy and demanded immediate payment of several more months of premiums. I didn't pay since they actually owed me money. They turned in the account for collections and now refuse to talk to me. Nice bunch! I would rate them at -3 stars if I could.

I just had a terrible experience with them, after being on the phone twice, over 1.5 hours, they provided me with insurance estimate on writing. Please note guys, we are talking only about a home insurance!!! Later I hear they need more details, that was provided too, a few minutes after I heard from them, they will not hold themselves to their own estimate!!! Was shocked. I have all the evidence in my possession... the funniest part is I had a call from one of their Managers! After taking 40 minutes of my time and not addressing my complaint I asked him what was the reason of his call, he said not to compensate you and your issue but just to know how we can train our staff better... Really... Guys out there, please note, I have been with RBC insurance for the last 16 years, not a single claim!!!

I switched to RBC after discovering that their rate was a couple of hundred dollars less than my previous insurance company. After their home inspection they required a plumber's assessment because the water pipe attached to the heater had 'corrosion'. We then had a plumber come to assess the pipe and he noted that it was only calcium build up from a previous old water drip. We provided RBC with the plumber's report and they told us that it wasn't acceptable, we were required a plumber's report for now, the entire house. I asked them that this was not what was asked on in the initial inspection report, yet the call taker, who had no experience in plumbing or house assessments, was adamant that in order to continue insurance with them they required this report. Despite their own inspector not asking for this.

When asked to speak to a supervisor, I was initially denied and eventually the call was disconnected, of course I had to call them back because after waiting they didn't return my call. After experiencing their poor customer service again, I chose to return back to my previous insurance company and had told RBC to cancel my policy with them and I also told them that once our mortgage was up, we will also be switching banks. At this point they said that they suddenly said that the plumbers report was waived...... At this point after the hassle we had gone through, we decided to return to a real insurance company, not a bank.