RBC Insurance Home Insurance Reviews

I just had a recent claim from RBC because of the water damage coming from my roof, The emergency people from Strone did a pretty good job cleaning the damage but never got a containment temporary fix, but the Adjuster who handles my claim was so horrible service, first of all it her at least 2 weeks that the damage was not covered due to my roof has deteriorated, mind you my roof is only 14 years, no temporary fix has been done during the wait time. Secondly I took a second opinion from another roofer and they saw 3 missing shingles, I sent her the photos just to confirm if that is enough to be covered by the insurance, sent her (Jafri N.) several emails and left her several voicemail and never got a reply back, CUSTOMER SERVICE IS SO HORRIBLE, ITS TIME TO SHOP AROUND WITH ANOTHER INSURANCE PROVIDER

My family and I have been long-time RBC customers till now. We had 1 claim in 2020 because of a massive flood due to a faulty dishwasher. From the moment of the call to RBC, it was nothing but problems. We were out of the house for the repairs to be done from the beginning of June 2020 - December 24th, 2020. First of all, we went with their approved vendors which would show up for a couple of days and then you wouldn't see or hear from them for another 3-5 days and sometimes not there for a week or more, it took them almost 6 months to replace to floors and cedar ceiling on the lower floor. While being out of the house RBC had a hard time finding us accommodations leaving us to find our own. We would get 1 night here, 1 night there a couple of trailers on our property to stay in for a week and then it had to go back because it was booked previously for that date and they would have another one brought. This situation was horrible especially having to move a whole family, (3 little kids) daily and weekly. It was not till November when they did find us a house to stay in for the month and when December came we had to move out to another house till Christmas evening, really!!! Absolute garbage!!! The 2nd time was because of a copper water line that had a leak in a part of our house we don't use much we called them and explained the situation and decided not to go with the repair and do it ourselves BUT because of the call, it was deemed the 2nd claim that they will not be renewing our home insurance. This is wrong on so many levels and I would not recommend RBC/AVIVA !!!!!! They want your monthly insurance money but as soon as you need it for something that is not your fault they deem it your fault and cancel!!!

We have been with RBC Insurance for over 20 years. In the last 3 years, we had 2 claims, Wind damage to our roof and had water come into a house. Then about a year later a flood due to a water line break from a fish tank. When our renewal came up we were told they will not cover us anymore. We did not plan these problems but they happened! I expected our payments would go up BUT just dropped ....REALLY!. I see they think of us as a number of not a loyal customer that has their car and home insurance with them even though their prices were higher than some of their competitors. I will be moving ALL my insurance.

We had a couple of large snow storms and then some warm weather. We have a large deck on the second level of our vacation home. The snow melted and leaked in under our door sills and then caused water damage to the drywall in the basement, the carpet and exterior walls. The stone on the front of our house must be removed as there is water structural damage to the house. RBC/Aviva has been giving us the run-around for 6 weeks now. We have been passed from to 3 different people and had 2 adjusters over to meet our contractor. No recent communication with us. Our contractor is telling us we are only getting covered for 18000 and then we have a 2000 deductible. Our total claim is 38000. We can't believe how awful it is to get someone on the phone or communicate with us. We were told the first person went on maternity leave, the second one not sure why he’s gone and now this 3rd person. After this is done, we will be leaving this company.