RBC Insurance Home Insurance Reviews

We have been with RBC Insurance for over 20 years. In the last 3 years, we had 2 claims, Wind damage to our roof and had water come into a house. Then about a year later a flood due to a water line break from a fish tank. When our renewal came up we were told they will not cover us anymore. We did not plan these problems but they happened! I expected our payments would go up BUT just dropped ....REALLY!. I see they think of us as a number of not a loyal customer that has their car and home insurance with them even though their prices were higher than some of their competitors. I will be moving ALL my insurance.

Had claim free home insurance for 20 years. Premium increased this year by 16%, so I called to find out why. After going through grilling about things that no longer existed when the house was built such as oil tanks, we went onto new metal roof and furnace which are supposed to lower the premium. It turns out the premium would be going even higher because the metal roof costs more to replace. Needless to say, I am shopping for a new insurance. This would have been a zero star review but since the rep was polite and only doing her job I didn't feel right to rate her low. The problem is not the employee, it's the company. So for those of you proud of installing home improvements that should lower your premiums, beware.

I just had a recent claim from RBC because of the water damage coming from my roof, The emergency people from Strone did a pretty good job cleaning the damage but never got a containment temporary fix, but the Adjuster who handles my claim was so horrible service, first of all it her at least 2 weeks that the damage was not covered due to my roof has deteriorated, mind you my roof is only 14 years, no temporary fix has been done during the wait time. Secondly I took a second opinion from another roofer and they saw 3 missing shingles, I sent her the photos just to confirm if that is enough to be covered by the insurance, sent her (Jafri N.) several emails and left her several voicemail and never got a reply back, CUSTOMER SERVICE IS SO HORRIBLE, ITS TIME TO SHOP AROUND WITH ANOTHER INSURANCE PROVIDER