RBC Insurance Home Insurance Reviews

I switched to RBC a few years back thinking to save money (at the time I was saving $1,000 per year) but what a mistake... 1-st issue: I had water in my basement, they looked into it and determined it was not covered - I had to pay $25k to fix at my own expense. 2-nd issue: I made a modification to the house and wanted to update my info so I called them and after having wait over 30 min (to talk to their risk manager) she mentioned they are cancelling my policy! Based on the fact that an egress window was not big enough. After arguing that it met the code requirement, she changed her reason to you have a month to month renter in your house. I told her they are willing to sign for 1 year. Then she changed her reason to we actually don't want to insure the house!!! What?! 3-rd issue: She offered me to cancel on my own accord and save the bad record of having an insurance cancel my policy so I did but she needed my wife's consent (joint ownership) so I asked her to wait 10-15 min before calling my wife as I wanted to explain her the situation. Well, immediately after the phone call she phoned my wife, I could not even get through, she was faster than me with speed dial! Will I ever be a customer of RBC insurance? NEVER!

We had a couple of large snow storms and then some warm weather. We have a large deck on the second level of our vacation home. The snow melted and leaked in under our door sills and then caused water damage to the drywall in the basement, the carpet and exterior walls. The stone on the front of our house must be removed as there is water structural damage to the house. RBC/Aviva has been giving us the run-around for 6 weeks now. We have been passed from to 3 different people and had 2 adjusters over to meet our contractor. No recent communication with us. Our contractor is telling us we are only getting covered for 18000 and then we have a 2000 deductible. Our total claim is 38000. We can't believe how awful it is to get someone on the phone or communicate with us. We were told the first person went on maternity leave, the second one not sure why he’s gone and now this 3rd person. After this is done, we will be leaving this company.