RBC Insurance Home Insurance Reviews

This tale falls primarily on RBC who outsources their underwriting to Aviva but also Aviva for being cold. I had a property that was a primary residence and insured. I had to move back to my home province and was to be living with my parents until I found a new place. A lot of insurers require a primary residence insured in order to insure a rental property, that's fine. However, when speaking with RBC employees/customer service, on multiple occasions with three employees, they all said as long as I took out tenant insurance on my parents home, even if I don't need it, it should be fine. This was my plan. Then I called to go forward with the quote, and when they reach out to the underwriter for approval (which they required for this but I was not aware of the potential ramifications), I was not only told I could not do it but also told I need to cancel my CURRENT home insurance policy (effective 15 days) so it showed voluntarily cancelled, or the underwriter would force the cancellation and that would be shown on insurance records. Would not even let me digest the 180 degree turn that just took place. If it's that easy for them to rush you and get you to have a 15-day window to scour for another insurance provider after giving you only positive information, then I'd second-guess having them as an insurance provider. Say what you want to hear, and then "oh turns out we can't do that", imagine trying to get a claim. Jesus.