RBC Insurance Home Insurance Reviews

When RBC Insurance (Aviva General Insurance) sent a general notice that they were raising rates in the area by 14%, my wife and I said fine. We would take it in stride and deal with it, we'd been with them for quite a while, after all. What they didn't bother to tell us was that our credit card on file had expired. Fast forward a month and a half or so (Aug 27th), my wife contacts them to confirm the new rate and finds out the issue. No problem, we update them with a new card, the new payment will be taken, and things will be fine. She gets assurance from the agent on the phone that no NSF fees would be charged, and everything will be fine. Today at 4 pm on Friday, we get a buzz from the mail person saying he has a registered letter that needs signing. Huh? Wasn't expecting anything today... Well, you guessed it, it's from Aviva/RBC insurance, and it's a notice dated Aug 29th that our insurance has been cancelled due to non-payment, and we only have coverage until Sep 16. We now owe an additional $127 and have to pay a $25 NSF Charge. Perplexed, I call the number printed on the top of the letter: 1-800-769-2526, and I get an automated voice offering me a chance for a free cruise for doing a questionaire. I promptly hang up and get the correct number off their website: 1-800-387-4518. Anyway, the agent does the standard security questions, everything is fine, and then informs me that because they had two failed payments, one in July and one in August, our policy automatically moved into cancellation and we have to pay for the remaining two weeks up to Sep 16 and the NSF charge. I ask how to fix the problem, and the only solution is to get reassessed and start a new policy, but we may not get the same rate anymore... I asked why we hadn't been informed sooner and she had no answer. At that point I'd had enough. I'm left to concluded they wanted the payments to fail on purpose so they could reassess us at another rate entirely, not just the 14% increase. They had our contact information all along as evidenced by the rate increase notice, but instead opted to lie by ommission. Really, I think we have to take some responsiblity for dealing with them over the phone, rather than by email where we could have a written record of everything, but no one really expects this kind of behaviour until it happens to them. Do not trust RBC Insurance/Aviva. This is a very greasy company. There are plenty of stories online of their practices against their clients and even their own employees. I guess I should count ourselves lucky we're out of it before something bad acutally happened. RBC Bank proper needs to step in and do something since it's their name getting dragged through the mud.

They doubled my premium for no reason, I was paying $ 53.00 and now I have to pay $ 117.00 a month for my home insurance, I am with RBC for more than 20 years and I am seriously thinking of changing insurance company. They have no respect for their loyal customer.

Currently on hold for 29 minutes, trying to cancel house insurance after rate more than doubled (and was withdrawn from my account without my approval 3 times). Haven't heard a human voice yet, just suggestions for how I can go online for a quote. The onboarding experience a few years ago was terrible, but I didn't want to go through it again with another. Treated badly enough now to try someone else.

RBC is a joke... I was paying $78 dollars for home insurance and because they say my house went up to $14000 my new monthly payment was going to be $204 I’ve been with them for 10 years and this is how they treat you never again will do business with RBC. Stay away.

I have a Home insurance premium coming out of an account for my daughters RESP !!! To make matters worse, I sold the property 4 years ago and RBC knows that. They want to see proof of insurance for my new home and then they will "investigate to see if I qualify for a refund". No renewal to sign...just keep taking the cash! Nobody with an ounce of authority has ever reached out to me from there. I have to do all of the calling !! I'm moving our investments out and to another bank. If you need insurance, stay as far away from RBC as possible. If this is how they handle a problem, just imagine how they handle everything else.

My bad, missed a payment due to Credit card charge. But no mercy, they said they had a change in June to regulations that I was not informed to Cancel for NO payment and NOT reinstate even after I have paid. Then they want to quote a new policy and Jack up my rate as a non-pay Cancel customer over the roof and take full payment for the next 3 years at the beginning of a year. I will agree to that as I have to take some responsibility as well. Shady scam artists do this kind of business, I pleaded as I have all services investments with RBC! DON'T get caught in low initial rates, it may not cover all your perils properly.

I have been trying to get ahold of them to cancel my policy. My premiums doubled in 2 years (never had a claim). Anyways, after many days of trying to get ahold of them, I did (waited 2 hours on hold), then it took the representative another 45 minutes to process my request (Mostly on hold again). Terrible in every way possible. Way to go, RBC...

I do everything with RBC...some fraudulent purchases were made on my visa in 2017 and I missed a payment as a result. I called and had the issue rectified. At the same time, I provided updated information along with an updated mailing address. RBC insurance failed to update the information I provided. They subsequently sent my mail to the WRONG address. No phone calls, no emails...nothing, just 1 piece of mail to the wrong mailing address. It actually wasn't even a former address...now RBC insurance won't insure me because of their mistake! Now my credit score is reflected as a result and my premiums have gone up with my alternate insurance company...Horrible. Never ever use them...I'm even considering leaving RBC because of it.

Had claim free home insurance for 20 years. Premium increased this year by 16%, so I called to find out why. After going through grilling about things that no longer existed when the house was built such as oil tanks, we went onto new metal roof and furnace which are supposed to lower the premium. It turns out the premium would be going even higher because the metal roof costs more to replace. Needless to say, I am shopping for a new insurance. This would have been a zero star review but since the rep was polite and only doing her job I didn't feel right to rate her low. The problem is not the employee, it's the company. So for those of you proud of installing home improvements that should lower your premiums, beware.

After 7 years without any claims i got a 30% increase on the insurance premium! Customer service does not exist, i insisted on e-mail contact, got asked twice for a phone number, haven't heard anything after that. No explanation for the increase. If there was a zero star rating, i would have chosen that. Next renewal i will be customer somewhere else! Stay away from this insurance!