RBC Insurance Home Insurance Reviews

We have had a horrible time with Aviva home and auto insurance. We had a leaky room and wanted them to check things out. They did send someone and then we next get a letter in registered mail that we are no longer a client because we opened more than one claim in 5 years. There was no warning or anything. It has been impossible to connect with a representative or agent over the phone (90 min wait times) or in person (at the Young and Bloor branch) to discuss this. The branch had no one actually manning the desk during business hours and when someone showed up, he said that he was short staffed and that he only gets complains all day long. He also said that Aviva does not care about RBC customers. Now leaving Aviva with all of our insurance needs!

Currently on hold for 29 minutes, trying to cancel house insurance after rate more than doubled (and was withdrawn from my account without my approval 3 times). Haven't heard a human voice yet, just suggestions for how I can go online for a quote. The onboarding experience a few years ago was terrible, but I didn't want to go through it again with another. Treated badly enough now to try someone else.

We bought a new home in 2013 and insurance did not come to the new house. We were still paying insurance on the property we no longer own. Worse yet, we did not have insurance on our new home! We only happened to realize this in an unrelated call, their response: 1)my fault for not notifying RBC of the property change (with a mortgage at RBC on both properties) 2)not giving you any of your money back on 5 years of charges to insure a house you don't own (zero responsibility of RBC) 3)we cannot insure your new home because you haven't been insured on it in 5 years months of back and forth, hours on hold and when we finally decide to cancel the kicker 4)your car insurance rate will be going up because you are cancelling your home insurance! I guess my only move is to point this out before I move all of my business away from RBC.

I have to call multiple times with each time at least 45 minutes to get hold of a customer service representative. Why multiple times? Because the first time after waiting 45 mins and managed to get a customer service representative, he directed me to another person and the call ended! So I have to call again and waited another 1 hour. My purpose is to cancel the policy and due to joint names, my husband wasn't beside me, and I have to get him to call again! I strongly think that thing can be improved if you have a dedicated email address to handle for cancellation. This can save both of our time.

WORSE OF THE WORSE! They kept charging us even we sold the property a year ago. When I called to cancel the policy on may 07 2019 they put me on hold for more than 3 hours, worse of the worse!

I had a quote for house insurance. I made it clear that there is knob and tube wiring in the house on the initial call ( which I understand was recorded). Had the insurance for a few months. RBC sent a house inspector to look at the house due to its age. Was surprised to receive a call saying that I had lied to RBC and I was committing fraud. I told them to listen to the original recording but was told he did not have access to it. Was then told that I should cancel the insurance myself rather than have it cancelled for me because it would make me look like a liar and I will find it difficult to get insurance in the future. I did this because I didn't really want further trouble. I also made a complaint about the attitude of this worker. The 'complaints department' also said that they 'do not record all calls' and will not be able to verify my statement. I can understand if they admit that they have made a mistake and say that they will no longer provide coverage for the house. What I cannot accept is being called a liar and a fraud for their mistake. I will never have anything to do with RBC again for anything. They have the worst customer service amongst big banks.

They will decide to terminate your insurance halfway through the year for a bogus reason the underwriter decides to pick in December. They will give you time until the beginning of January to find new insurance. They do not care that it’s Xmas and New Years, they have deemed they have given you enough time to get new insurance. This company has made a brand new homeowner know what to not look for in a home insurance company! They will not work with you at every chance they get.

RBC charged the wrong credit card, although they had two current ones on file that they recently used. They refused to take payment over the phone as I wanted to make sure I had insurance. Then they cancelled my policy. However, after reading these reviews, I am relieved I am insured elsewhere as it looks like dealing with them on claims is horrible. Do not trust this company.

I had a fire claim, it took them almost a year and they did nothing. They told me they could give me the money and I could do the work but they held back 25 %. When almost all the work was completed, I called and said I wanted the additional funds. They said it is over a year and the claim had expired. This is a total lie. In Ontario, we have two years to complete a claim. I could go on and on but in short, this RBC insurance company are scum. When I cancelled the policy, I paid a premium $117 for December 1. Cancelled on the December 9th and got a $19 refund. In other words, they can do anything to screw you around and you can't cancel without a penalty.

Absolutely the worst customer service I have ever experienced. RBC as an organization does not value its customers on an individual basis, nor does it value its retention of loyal customers. RBC unexpectedly cancelled my home and auto insurance policies, only to demand the remainder of each policy to be paid up front. This tactic is unethical and should be illegal. My banking, mortgage, investments and all insurance products were with RBC, all will now be changed due to their poor customer service and the countless hours on hold waiting to speak with a careless call centre.