On Hold!
by Angelina on Sep 10, 2024
1.5 out of 5 stars
Home Insurance Reviews
RBC Insurance Home Insurance Reviews
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(97 reviews)
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I love having to repeat myself multiple times because their employees can't speak or understand basic English.
It's almost like it's their goal to get you frustrated. Then they put you on hold and hang up on you.
I really regret switching to these guys, I'll be shopping for a new company soon.
I lost my credit card and forgot to change the pre-pay. They charge me $50 for that without any notice. Customer service was so rude and don't let me cancel.
I have been on hold for 1 hour, last week two times, and this week for three times, on hold for one hour. Had to give up. Unacceptable customer service, which should be the number priority for good customer relations, which is unacceptable for such a large company.