RBC Insurance Home Insurance Reviews

I have been on hold for 1 hour, last week two times, and this week for three times, on hold for one hour. Had to give up. Unacceptable customer service, which should be the number priority for good customer relations, which is unacceptable for such a large company.

I had to have my existing lender listed again as a payee in the event of a loss. It was for a modest HELOC. The automated call back service rang me 90 minutes later with a ring so quick I could not pick up fast enough - 3 times this happened then I presume that it determined I was unreachable.

So I was stuck on hold for another 90 minutes to reach a "knowledgeable agent". For the 3rd time, I am on hold with the agent to add this simple endorsement. Over 35 minutes to do what should be done online.

Absolute dismal customer service.

It's practically impossible to get a hold of anyone. In 2022 their staff are STILL working from home and instead of having the calls automatically forwarded to their home office phone, they only allow you to leave a voicemail. They then do not actually call you back when you leave a voicemail. So you have to try calling their call centre, which is approximately a 2-hour wait (during which time you have to listen to their annoying propaganda). One such annoying thing it tells you is that you can go online and 'request a call' but when you hang up to do that the message you receive is you will get a call back within TWO business days. So if you are actually a busy person as many are and you need to speak to someone THAT day to get something done because it is when you managed to find time....good luck, it ain't happening. Oh, and it also tells you all these documents etc... you have to have ready for the call so have fun taking them everywhere you go or just not going anywhere for those 2 days as you wait, you know cause we all have 2 days to sit around waiting for a company we PAY to get back to us. Worst customer service ever!

Ridiculous joke trying to reach them! I drive from Ottawa to Toronto trying to get them on phone to outsource their customer service...
Management should all resign and take responsibility.

"Our Home & Auto Insurance call center is experiencing extremely high call volumes" message is a lie. There's no increase in volume, just a decrease in staff. For an arm of RBC, I'm shocked at their ineptitude. I don't recommend purchasing insurance from them.

Stay away, far far away from RBC / Aviva.
After being charged a $50 late fee after a credit card change and after paying a day early, they wanted 10-days notice? After four days, numerous 4-hour phone delays, and up to four levels they finally cancelled it. One simple call should have sorted it out?
Now, a letter from RBC as my (50 years) roof 20 years old it must be replaced?? Had roofing company inspect it, shingles on the back different quality and due for replacement but front 50 year is ok.
Talk to Bryan at RBC. He and the adjuster agreed after the Roofing company inspected, that front did not have to be done. Great had the 80% back replaced. Called to have the policy updated, second guy says NO, need all roof?
Two weeks later, more people and managers were involved. Told I have to bring the roofers back, another $8000 to do the rest??
Called a local broker, and they found the company to insure, the roof ok, their price was $600 less than RBC.
Stay away, RBC / Aviva is nothing but hassle.

Cannot log in to view the document. Call center hours are terrible and when they are open the wait times are hours long. No option for email communication either. Completely dissatisfied do not recommend and likely won't use any other RBC product. Increased my condo insurance rate by 50$ every year with no claims and prompt payments.

The waiting time to speak to an insurance advisor at RBC Aviva is more than 2.5 hours and they are saying to save more money by buying RBC insurance :) Can you please save my time, my time as a customer has value!
Note to RBC, if you are going to make people wait for 2 hours on hold please don't try to sell us more stuff or hire more staff...

The wait times are in around 2 hours. And then the phone gets disconnected and the wait times are again 2 hours. It is as if the consumer has no other work than to waste 4 hours connecting to an agent. And then too not much is accomplished.

The worst experience I have ever had dealing with a service provider of any sort. Cheaper rates, but you get what you pay for. They need to hire qualified people, assuming most calls are liaising through an overseas call center. It took 3 times before they got my name corrected on my policy - language barrier a probability on their end - policy had to be reissued each time. Then when I canceled I was sent a letter claiming I had outstanding balances and threatened to send to collections; the person I dealt with to cancel told me they would charge my credit card same as I had been doing for 3 years. I received no notice for payment, no communication, until a threatening letter. Top all this off with the ridiculous phone wait times. Be prepared to wait 1-2 hours or longer, even if the estimate tells you 15 minutes. Just awful, many options out there for insurance coverage, this outsourced excuse for a company is not one of them. Thankfully I didn't have to put in a claim.