RBC Insurance Home Insurance Reviews

I tried to sign up for RBC insurance in advance of the closing date on our new home. Filled out the online application only to be told 'something went wrong" and I had to call them. I spoke to someone whose English was poor and was difficult to understand. He asked a number of questions and then the call was lost. He never called back. So, in a moment of poor thinking, I tried again and this time got a more helpful person who spent AN HOUR with us getting all the information. The system was terribly slow and to top it all off, at the end of it all we were REJECTED because the PROPERTY WAS TOO BIG! WHY DID WE HAVE TO WADE THROUGH AN HOUR OF QUESTIONING WHEN THE PROPERTY SIZE WAS ADDRESSED RIGHT IN THE BEGINNING? The program should have flagged this straight away so we didn't have to waste an hour of our lives. We could have been on the phone with someone else. For this reason, I would never recommend RBC Insurance to anyone. Come on RBC, you're better than that.

We contacted RBC a week before getting our home. They told us to send over some info and they could insure us the next day. Well, daily we called to get info on if they got it, and days after a 2-hour wait they would say they didn't receive it try tomorrow until it was too late to insure through them. Horrible customer service and experience.