RBC Insurance Home Insurance Reviews

After 1 1/2 hours the guy came back on and told me I moved too many times in the last 5 years. He said it looked like I was flipping houses and RBC does not support that. I separated and bought a house. I moved to my home town and rented while I built a house. I am not longer working so I moved into an existing less expensive house. I was a customer for over 15years. Also a comment was made because I had a secure line of credit instead of mortgage. Really at my age ... so I have a small amount left and that plays against me!!!

RBC is terrible, they got agents pretend to be friendly but all they do is up sale the heck out of you. I had a gut feeling that they cheat and lie to get your pay them first and does't really cover anything. Later on it proves me right, I had a sewage backup and they denied the coverage with all kinds of excuses. And when I decided to cancel my vehicle insurance with them they immediately jacked up my current home insurance by 20% to deter you from leaving them.

I just had a recent claim from RBC because of the water damage coming from my roof, The emergency people from Strone did a pretty good job cleaning the damage but never got a containment temporary fix, but the Adjuster who handles my claim was so horrible service, first of all it her at least 2 weeks that the damage was not covered due to my roof has deteriorated, mind you my roof is only 14 years, no temporary fix has been done during the wait time. Secondly I took a second opinion from another roofer and they saw 3 missing shingles, I sent her the photos just to confirm if that is enough to be covered by the insurance, sent her (Jafri N.) several emails and left her several voicemail and never got a reply back, CUSTOMER SERVICE IS SO HORRIBLE, ITS TIME TO SHOP AROUND WITH ANOTHER INSURANCE PROVIDER

They wouldn't insure us due to the garage having heat. They where alarmed when i said we weren't only going to store cars in the garage. So if you use a garage for anything, i mean anything other than storing a car, don't even bother asking them, waste of an hour of my life i won't ever get back.

My home and auto insurance will be up for renewal in June so I decided to get a head start and get some quotes. I called several companies and was treated with complete professionalism and respect until I contacted RBC. From the beginning I was treated like a criminal who was trying to sneak something passed them. The woman, with a foreign accent and very hard to understand ,was rude and I felt like I was being interrogated for committing some crime. Finally, when I had enough, I just told her to forget about it and hung up. This was my first and last time dealing with RBC insurance.

I recently made a change to my credit card and forgot to inform RBC about it. My fault, no doubt. I received a registered letter later stating that I failed to make my last 2 payments and that they would be cancelling my policy. I ultimately made the payment but missed the deadline by ONE day due to circumstances out of my control. Again, not their fault but they refused to budge. Payment had to be in their hands on the Friday at noon, but they only received it Monday at 10am and they cancelled the policy and would not re-insure me. I spoke to 3 different managers and each of them sounded like broken records, saying it was out of their hands. This complete lack of flexibility toward a long-standing paying client is despicable and demonstrates loud and clear that we are just numbers to them. Will definitely be moving ALL assets out of Royal Bank

I missed an automatic monthly payment due to a changed visa card# (my fault as I failed to notify RBC of the change). Despite their knowledge of my absence from Canada, RBC cancelled my home policy before I returned--and will not renew policy (for three years) even though I paid balance in full as soon as I knew. Received mailed notification when I returned home but it was two weeks too late. No call, no email to notify me of situation while away. Missed payment of $13.00. My fault, yes, but inflexible policy jeopardizes likelihood of obtaining new insurance. Be aware.

I moved several months ago and had the exact same amount of tenants insurance in my new place. I got a quote over the phone for the same price (within a dollar). then received that quote by mail. A week later, RBC sent me 3 written quotes for 100%, 50%, and 70% higher even though my insurance hadn't changed at all. They randomly went into my bank account and took out the higher rates several times in a one month period. I know that mistakes happen so I called expecting RBC to acknowledge going into my bank account illegally, refund my money and accept their first quote as the correct one. It took many months to clear things up, they were completely rude and unapologetic, never called back when they said they would and awful to deal with even though all of the mistakes were made from their staff and of course to their benefit. Had I not kept the copy of the original quote , called and wrote to the Ombudsman many times , and kept on it, RBC would have never refunded me the money they illegally took. Horrible service. Never deal with them.