RBC Insurance Home Insurance Reviews

This is insanity, not sure if there are 6 people assisting all of Canada or what but a 3-5hour hold time..?

My bad, missed a payment due to Credit card charge. But no mercy, they said they had a change in June to regulations that I was not informed to Cancel for NO payment and NOT reinstate even after I have paid. Then they want to quote a new policy and Jack up my rate as a non-pay Cancel customer over the roof and take full payment for the next 3 years at the beginning of a year. I will agree to that as I have to take some responsibility as well. Shady scam artists do this kind of business, I pleaded as I have all services investments with RBC! DON'T get caught in low initial rates, it may not cover all your perils properly.

0 Star rating.

When I purchased my home I was required by RBC to have HomeProtector Insurance in the event of illness or death it would guarantee the payments would be covered. This was to protect the bank and me from any perils arising from injury or death.

Many years later I was involved in a very bad accident which left me disabled for a 6 year period of recovery. RBC HomeProtector began making mortgage payments after 60 days of proof of claim.

Every 3 or 4 months the payments just stop, pending a review of a doctors report. Every single missed payment event was recorded as if I missed the payments. Eventually the insurance would retro-pay any missed payments but the recorded missed payments just added up and up.

When contacting RBC, they would always blame the insurance underwriter for the problem and when contacting the underwriter, they would blame RBC. I still continued to receive the impact of the missed payments on my credit report.

Each and every doctors report clearly noted this was a "Chronic" condition, meaning Forever... Claim review is supposed to have people who specialize in clarifying doctors correspondence yet they clearly don't understand what "Chronic" means.

At one point a weekly motrgage payment had been missed for over 5 months straight! Pending doctors report under review. RBC handed the file over to Gowlings legal while a claim was still active and ongoing.

Insurance finally payed some arrears less 2 months within a day, while Gowlings were coming after my home. I had to make regular payments to Gowlings while trying to go back to work before my doctor allowed me to.

This was a horrible situation! I am an engineer and had to be professional at all times while dealing with excruciating pain, vomiting, and also taking very high doses of Fentanyl and oxycocet for breakthrough pain.

I have made every possible effort to return to work and been completely honest to report my work activity to RBC insurance. I have paid every cent to Gowlings and RBC while my mortgage was in limbo.

There was complete incompetence by RBC collections management, RBC Insurance representatives, Underwriters review personnel.

So what was I buying for many years paying premiums. They did much more harm than good. They put me in peril directly. Now my credit report looks like dart board, but I was protected. Did I neglect to mention my mortgage payment weekly was less than 200 bucks?

We shall see what a provincial court judge thinks of this predatory way of doing business.

After 1 1/2 hours the guy came back on and told me I moved too many times in the last 5 years. He said it looked like I was flipping houses and RBC does not support that. I separated and bought a house. I moved to my home town and rented while I built a house. I am not longer working so I moved into an existing less expensive house. I was a customer for over 15years. Also a comment was made because I had a secure line of credit instead of mortgage. Really at my age ... so I have a small amount left and that plays against me!!!

RBC is terrible, they got agents pretend to be friendly but all they do is up sale the heck out of you. I had a gut feeling that they cheat and lie to get your pay them first and does't really cover anything. Later on it proves me right, I had a sewage backup and they denied the coverage with all kinds of excuses. And when I decided to cancel my vehicle insurance with them they immediately jacked up my current home insurance by 20% to deter you from leaving them.

I just had a recent claim from RBC because of the water damage coming from my roof, The emergency people from Strone did a pretty good job cleaning the damage but never got a containment temporary fix, but the Adjuster who handles my claim was so horrible service, first of all it her at least 2 weeks that the damage was not covered due to my roof has deteriorated, mind you my roof is only 14 years, no temporary fix has been done during the wait time. Secondly I took a second opinion from another roofer and they saw 3 missing shingles, I sent her the photos just to confirm if that is enough to be covered by the insurance, sent her (Jafri N.) several emails and left her several voicemail and never got a reply back, CUSTOMER SERVICE IS SO HORRIBLE, ITS TIME TO SHOP AROUND WITH ANOTHER INSURANCE PROVIDER

They wouldn't insure us due to the garage having heat. They where alarmed when i said we weren't only going to store cars in the garage. So if you use a garage for anything, i mean anything other than storing a car, don't even bother asking them, waste of an hour of my life i won't ever get back.

My home and auto insurance will be up for renewal in June so I decided to get a head start and get some quotes. I called several companies and was treated with complete professionalism and respect until I contacted RBC. From the beginning I was treated like a criminal who was trying to sneak something passed them. The woman, with a foreign accent and very hard to understand ,was rude and I felt like I was being interrogated for committing some crime. Finally, when I had enough, I just told her to forget about it and hung up. This was my first and last time dealing with RBC insurance.

I recently made a change to my credit card and forgot to inform RBC about it. My fault, no doubt. I received a registered letter later stating that I failed to make my last 2 payments and that they would be cancelling my policy. I ultimately made the payment but missed the deadline by ONE day due to circumstances out of my control. Again, not their fault but they refused to budge. Payment had to be in their hands on the Friday at noon, but they only received it Monday at 10am and they cancelled the policy and would not re-insure me. I spoke to 3 different managers and each of them sounded like broken records, saying it was out of their hands. This complete lack of flexibility toward a long-standing paying client is despicable and demonstrates loud and clear that we are just numbers to them. Will definitely be moving ALL assets out of Royal Bank