RBC Insurance Home Insurance Reviews

Claim date Nov 1, 2008, currently still refuses to meet contract obligations and owes me 2 years of mortgage payment to date May 27, 2016, after I was in a not at fault accident that nearly took my life

I just had a terrible experience with them, after being on the phone twice, over 1.5 hours, they provided me with insurance estimate on writing. Please note guys, we are talking only about a home insurance!!! Later I hear they need more details, that was provided too, a few minutes after I heard from them, they will not hold themselves to their own estimate!!! Was shocked. I have all the evidence in my possession... the funniest part is I had a call from one of their Managers! After taking 40 minutes of my time and not addressing my complaint I asked him what was the reason of his call, he said not to compensate you and your issue but just to know how we can train our staff better... Really... Guys out there, please note, I have been with RBC insurance for the last 16 years, not a single claim!!!

I put in a claim due to a medical condition for which I was off for 4 months. Claim denied because of some medication I got which had no relation to my medical condition. Like most reviews I've read regarding claims, I got screwed. I could have saved myself tons of money if I would have researched more this company. I've been paying the premiums for 16 yrs for what?? Don't let the bank make you take this coverage. Do your research before signing. They look at any excuse not to pay out. Big scam!

I have insured my home with RBC for many years, no claims. I have always told them of any changes. My hobby is leather work, I make my own dog collars and leads and harness for my horses also do my own repairs on leather items. I told them when I got a leather stitching sewing machine value about $ 4000.00 which was my Christmas present to me. Buying my own machine and sides of leather is way less expensive than getting my harness built elsewhere, it made sense. A year and a half later I thought about making leather items for sale as a small business and called RBC to enquire if this would change my insurance. I was NOT running a business, I was just asking. They cancelled my home policy! They said if I decided not to start a business or if I found some where off the property to run one from they would reinstate my policy. Remember I did not have a business I was just asking. I gave up on that idea and called them and enquired about reinstating my policy. They refused saying because the value of my HOBBY (machine plus leather and tools) about $10000.00 was so high they could not offer me insurance any more as if something did happen they would not pay out for this. Funny they were Quite happy to take my money knowing about my hobby before this. Be warned if you have a hobby RBC will take your money but if something happens it will be used as an excuse not to pay you. Their words and also remember all I did was be honest and enquire about a business. I did not and do not have one.

I switched to RBC after discovering that their rate was a couple of hundred dollars less than my previous insurance company. After their home inspection they required a plumber's assessment because the water pipe attached to the heater had 'corrosion'. We then had a plumber come to assess the pipe and he noted that it was only calcium build up from a previous old water drip. We provided RBC with the plumber's report and they told us that it wasn't acceptable, we were required a plumber's report for now, the entire house. I asked them that this was not what was asked on in the initial inspection report, yet the call taker, who had no experience in plumbing or house assessments, was adamant that in order to continue insurance with them they required this report. Despite their own inspector not asking for this.

When asked to speak to a supervisor, I was initially denied and eventually the call was disconnected, of course I had to call them back because after waiting they didn't return my call. After experiencing their poor customer service again, I chose to return back to my previous insurance company and had told RBC to cancel my policy with them and I also told them that once our mortgage was up, we will also be switching banks. At this point they said that they suddenly said that the plumbers report was waived...... At this point after the hassle we had gone through, we decided to return to a real insurance company, not a bank.