RBC Insurance Home Insurance Reviews

After 7 years without any claims i got a 30% increase on the insurance premium! Customer service does not exist, i insisted on e-mail contact, got asked twice for a phone number, haven't heard anything after that. No explanation for the increase. If there was a zero star rating, i would have chosen that. Next renewal i will be customer somewhere else! Stay away from this insurance!

I've called twice to obtain quotes on two different homes and both times the customer service has been nothing but frustrating. From long waiting times to staff that don't seem to want your business it was nothing short of aggravating. Do yourself a favor and don't bother wasting your time to obtain a quote from them…

Some of the of roofs, siding and porches wrecked in just four seconds when a tornado touched down on Riberdy Road Aug. 24 remain unfixed 10 weeks later, and resident Greg Tremblay says he’s had enough.

“We’re just being ignored,” he said Friday at his bungalow, where the yellow siding and insulation is ripped away, the front porch roof is long gone and the house roof is covered in a big, flapping tarp.

“Everybody’s houses still have tarps on them and it’s getting close to three months now,” he said, pointing to six homes — including his own — in the 3200 block. One home is still not habitable.

When it rains outside, it rains inside Tremblay’s home, he said, describing how the water drips down his interior walls. He said his insurance company has paid out about $15,000 for emergency housing and such casualties as destroyed possessions and a ruined backyard shed. But at least $40,000 of repair work remains undone, he said.

“I’ve been complaining with them for a long time: When are you going to get it done? When are you going to get it done?,” Tremblay added. He said the only reply he gets is “I don’t know.”

One confusion he dealt with after the tornado is that his home insurer, RBC Insurance, was recently purchased by another insurer Aviva Canada, so he feels like he’s dealing with two companies.

A spokesman for RBC Insurance, Gopal Bansal, said he couldn’t discuss Tremblay’s complaint due to confidentiality rules. “We empathize with our clients who have been impacted by the extreme weather events in the Windsor area,” he said in an emailed statement. read more at windsorstar.com

Had both home and auto for the last year, as well as in the past with RBC. Moved my car to another province as I was planning to move there in next year but wanted to move the car earlier for a variety of reasons. Still have home and all ties in Ontario. Also moved my personal items out of my house as there was a proposal for a conditional sale and I was planning to be away from the province/country for a period of time and could not necessarily return to move my items. When I called to inquire about car received no less than 4 different pieces of conflicting information regarding the process. Finally got someone who seemed to know what she was talking about on the line, got issue resolved. Then called back later to confirm that car transfer was complete and reached someone at the call centre that could not even speak English correctly, was then transferred to someone else who became rude and abrupt with me regarding my house. Interrogating me then not listening to the full explanation of the situation. Cut me off then declared that house was vacant and insurance would be void. Then when I started questioning the issue she put me on hold to 'speak with a supervisor' and came back to confirm her assumption that I was now suddenly uninsurable. Once I became upset and said I would not insure with RBC any longer was again put on hold and then told that I had two weeks to sort out my insurance. Then today went online only to discover than my insurance has been cut off 10 days earlier than I was told. So I am still pending obtaining new house insurance and they have left my property uninsured, no explanation, no phone call or email, nothing. As I am currently out of the country on a trip pretty hard to resolve. Most unethical company, worst customer service and call centre is clearly outsourced overseas to agents that are not knowledgeable and cannot have a clear conversation in English. Have already written to complaint centre with zero attempt to resolve my issue. Will never return to RBC insurance despite having plans to purchase another property, another car, and open a business. Stay away they will leave you high and dry, I can't imagine how horrible trying to file a claim will be.

I bought renter's insurance through RBC for one year while I was living in my condo. A year after I moved out I was receiving phone calls from a collection agency that I owed 50$. RBC completely failed to notify that I have an outstanding balance which I would've gladly paid but instead of contacting me first, they decided to contact a collection agency first. Now I have to fear of having my credit score being affected over a 50$ balance. RBC saw that their mails were being returned back to them as my address has changed and did not bother to contact me via e-mail/ phone me first before sending me to a 3rd party collection agency. It was a horrible experience to get everything sorted out and horrible customer service trying to resolve this problem. They couldn't even provide me with the collection agency's contact information so I could pay my outstanding balance but they sure had their contact information when they sent me to them in the first place. Now I'm currently trying to buy a townhome and hope that my credit score wasn't affected by this experience. And I definitely won't be getting my home insurance with RBC with my new home.

We have dealt with RBC for both home and auto. On March we had a fire contained to one second floor room (which was a crap show with the fire dept and a 3 man crew)...but anyway, the demo was done by a company RBC picked... They did more damage to the house than necessary and now after 2 times trying to buy out, which we refused, they say the damage is more than our 'elite' policy and the difference is to come out of our pocket... They wait so long to do the demo that mold had taken over everything, the new fridge was contaminated by rotten food. We ended up losing everything. The replacement value clause will only pay part, they take of 20% then 40% of the contents, which were almost all new... as it is right now, it looks like we're going to be homeless since we had put all our saving into the house... never again

Changed insurance providers for home insurance because I changed auto insurance provider. I canceled the policy but after several months premiums were still being taken off my credit card. Called to straighten the problem out and they said they needed my deceased wife's signature. I offered a death certificate since a signature was not possible. They refused so I had no choice but to put a stop payment on them. After much negotiation, they agreed to cancel the policy if I saw a lawyer and had him do the change in ownership. I had this done which toke time but before I could complete this they cancelled the policy and demanded immediate payment of several more months of premiums. I didn't pay since they actually owed me money. They turned in the account for collections and now refuse to talk to me. Nice bunch! I would rate them at -3 stars if I could.

We were away for several months and during this period the automatic payments through my credit card failed after fraudulent activity on the credit card led to a change of payment. I found a collectors' notice for non-payment on return. They sent a registered letter about non-payment which went back, contacted home phone # and made no attempt to email. After taking payments for 6 years with no claims - they decided to cancel and refused to reinstate. Horrible experience !!

Claim date Nov 1, 2008, currently still refuses to meet contract obligations and owes me 2 years of mortgage payment to date May 27, 2016, after I was in a not at fault accident that nearly took my life

I just had a terrible experience with them, after being on the phone twice, over 1.5 hours, they provided me with insurance estimate on writing. Please note guys, we are talking only about a home insurance!!! Later I hear they need more details, that was provided too, a few minutes after I heard from them, they will not hold themselves to their own estimate!!! Was shocked. I have all the evidence in my possession... the funniest part is I had a call from one of their Managers! After taking 40 minutes of my time and not addressing my complaint I asked him what was the reason of his call, he said not to compensate you and your issue but just to know how we can train our staff better... Really... Guys out there, please note, I have been with RBC insurance for the last 16 years, not a single claim!!!