RBC Insurance Home Insurance Reviews

I switched to RBC after discovering that their rate was a couple of hundred dollars less than my previous insurance company. After their home inspection they required a plumber's assessment because the water pipe attached to the heater had 'corrosion'. We then had a plumber come to assess the pipe and he noted that it was only calcium build up from a previous old water drip. We provided RBC with the plumber's report and they told us that it wasn't acceptable, we were required a plumber's report for now, the entire house. I asked them that this was not what was asked on in the initial inspection report, yet the call taker, who had no experience in plumbing or house assessments, was adamant that in order to continue insurance with them they required this report. Despite their own inspector not asking for this.

When asked to speak to a supervisor, I was initially denied and eventually the call was disconnected, of course I had to call them back because after waiting they didn't return my call. After experiencing their poor customer service again, I chose to return back to my previous insurance company and had told RBC to cancel my policy with them and I also told them that once our mortgage was up, we will also be switching banks. At this point they said that they suddenly said that the plumbers report was waived...... At this point after the hassle we had gone through, we decided to return to a real insurance company, not a bank.