RBC Insurance Home Insurance Reviews

I have been on hold for 1 hour, last week two times, and this week for three times, on hold for one hour. Had to give up. Unacceptable customer service, which should be the number priority for good customer relations, which is unacceptable for such a large company.

I bought a car insurance policy from them on October 25th. After 3 weeks, I still can not log in /create an account with them. I called them multiple times and emailed complaints to feedback@rbcinsurance.com with no help. Stay away from them, not professional at all

I pay my insurance yearly. I pay by credit card and have added my card to my account. For the second year in a row, they have failed to take the payment. I get surprised by a letter that says a payment needs to be made. I go online because there is a 3-hour wait time on the phone. There is nowhere to pay, it says to add them to my online banking. Online banking says the account number isn't in the correct format. Yesterday I clicked for an automatic call back instead of waiting. I received a call back 5 hours later saying they were now closed. Do yourself a favor. Use anyone else.

I had to have my existing lender listed again as a payee in the event of a loss. It was for a modest HELOC. The automated call back service rang me 90 minutes later with a ring so quick I could not pick up fast enough - 3 times this happened then I presume that it determined I was unreachable.

So I was stuck on hold for another 90 minutes to reach a "knowledgeable agent". For the 3rd time, I am on hold with the agent to add this simple endorsement. Over 35 minutes to do what should be done online.

Absolute dismal customer service.

2 hour hold times to get 0 help or assistance. Unwilling to work with customers. Had two payments bounce in 6 years due to a change in job and cancer surgery. paid as soon as we could maybe 2 weeks late... told we can't ever make a mistake again after one issue... was 20 dollars short in account one more time notices less than 24 hours called and explained the money were there slight mistake nope requiring a full payout of entire years term going forward joke I'd rather pay a 50 dollar fee it is not like we just didn't pay... they have received all their money. Been with another insurer for 12 plus years no issue home insurance 6 years one small bump in our life and they screw your entire reputation. Don't insure with RBC! They don't care about you at all.

It's practically impossible to get a hold of anyone. In 2022 their staff are STILL working from home and instead of having the calls automatically forwarded to their home office phone, they only allow you to leave a voicemail. They then do not actually call you back when you leave a voicemail. So you have to try calling their call centre, which is approximately a 2-hour wait (during which time you have to listen to their annoying propaganda). One such annoying thing it tells you is that you can go online and 'request a call' but when you hang up to do that the message you receive is you will get a call back within TWO business days. So if you are actually a busy person as many are and you need to speak to someone THAT day to get something done because it is when you managed to find time....good luck, it ain't happening. Oh, and it also tells you all these documents etc... you have to have ready for the call so have fun taking them everywhere you go or just not going anywhere for those 2 days as you wait, you know cause we all have 2 days to sit around waiting for a company we PAY to get back to us. Worst customer service ever!

Ridiculous joke trying to reach them! I drive from Ottawa to Toronto trying to get them on phone to outsource their customer service...
Management should all resign and take responsibility.

"Our Home & Auto Insurance call center is experiencing extremely high call volumes" message is a lie. There's no increase in volume, just a decrease in staff. For an arm of RBC, I'm shocked at their ineptitude. I don't recommend purchasing insurance from them.

My family and I have been long-time RBC customers till now. We had 1 claim in 2020 because of a massive flood due to a faulty dishwasher. From the moment of the call to RBC, it was nothing but problems. We were out of the house for the repairs to be done from the beginning of June 2020 - December 24th, 2020. First of all, we went with their approved vendors which would show up for a couple of days and then you wouldn't see or hear from them for another 3-5 days and sometimes not there for a week or more, it took them almost 6 months to replace to floors and cedar ceiling on the lower floor. While being out of the house RBC had a hard time finding us accommodations leaving us to find our own. We would get 1 night here, 1 night there a couple of trailers on our property to stay in for a week and then it had to go back because it was booked previously for that date and they would have another one brought. This situation was horrible especially having to move a whole family, (3 little kids) daily and weekly. It was not till November when they did find us a house to stay in for the month and when December came we had to move out to another house till Christmas evening, really!!! Absolute garbage!!! The 2nd time was because of a copper water line that had a leak in a part of our house we don't use much we called them and explained the situation and decided not to go with the repair and do it ourselves BUT because of the call, it was deemed the 2nd claim that they will not be renewing our home insurance. This is wrong on so many levels and I would not recommend RBC/AVIVA !!!!!! They want your monthly insurance money but as soon as you need it for something that is not your fault they deem it your fault and cancel!!!

Stay away, far far away from RBC / Aviva.
After being charged a $50 late fee after a credit card change and after paying a day early, they wanted 10-days notice? After four days, numerous 4-hour phone delays, and up to four levels they finally cancelled it. One simple call should have sorted it out?
Now, a letter from RBC as my (50 years) roof 20 years old it must be replaced?? Had roofing company inspect it, shingles on the back different quality and due for replacement but front 50 year is ok.
Talk to Bryan at RBC. He and the adjuster agreed after the Roofing company inspected, that front did not have to be done. Great had the 80% back replaced. Called to have the policy updated, second guy says NO, need all roof?
Two weeks later, more people and managers were involved. Told I have to bring the roofers back, another $8000 to do the rest??
Called a local broker, and they found the company to insure, the roof ok, their price was $600 less than RBC.
Stay away, RBC / Aviva is nothing but hassle.