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Were very helpful when we had a leak in a bathroom, but a bit misleading about our ability to use contractor of our choice to repair it.
After getting great service on my recent small claim I got a notice of cancellation letter, from Aviva, because I've had 2 claims within 5 years. In 43 years of owning 6 properties I've made 3 claims. Advice: do not make a second claim within 5 years plus and a day unless it's over $20K. Also, don't bother with $1000 deductible, and opt for $5000 or higher to reduce the premium.