They changed underwriters and everything I had covered was no longer covered...and they increased the rate. When I contacted them to cancel, they told me there would be financial penalties. If they had changed underwriters and the coverage had remained the same, it would not have been horrible. It was deplorable behaviour from a company I had been a loyal customer to for 20 years. I strongly advise people to search elsewhere for coverage.
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Terrible customer service! They tried to raise our premium saying that we called in to make a claim when we never filed one (only called to enquire about claim process), on top of that we were never reimbursed for any claim whatsoever, so no idea how they could even come up with that statement! Disgusting company, deceiving policies, and awful customer service. Please don't give these scammers your business.
premiums were too high, hard to get a hold of