TD Insurance Home Insurance Reviews

TD raised my rates to the point where it was 15% less to switch to Square One insurance. Square one has better service and are reasonable human beings to speak with one the phone or by email. I cancelled the PAP program with TD Insurance first, paid the balance owing out on my Visa, and told them I once my policy was up, I was switching companies.

They made a mistake on the amount they charged to my Visa and rather than tell me, they just took one more PAP payment off 2 weeks later. This caused my account balance to dip below $5000 and huge fees incurred. The branch credited the fees and reversed the unauthorized PAP. When confronted, TD Insurance said they had every right to debit my account even thought I revoked their access. They had the nerve to charge me a late payment penalty (even though they miscalculated the amount I paid out on my visa) which I reluctantly paid to get rid of them.

Finally my policy expired and I signed up with Square One but I get a letter in the mail saying I owe $815 as my previous policy automatically renewed. I called right away to say I didn't consent to renewal and to reverse it. I was told I would have to pay a cancellation fee! Cancellation fee for an expired policy ? They claim they mailed a renewal notice. I didn't see one and I have every document from them in a folder going back 7 years.

They cannot show me any place in my policy that says the policy automatically renews. I'm currently still fighting with them over $120 cancellation fee and they are threatening to send their claim to collections.

You need to have trust in your insurance company. They were dishonest with me, broke rules, and went to unscrupulous measures to extort every possible dollar they could creatively justify taking. Measures very similar to that of a con artists or a telephone scam. It almost seems the company aim is to hire these sorts of employees and train them to use these tactics to increase revenues. The company is completely unreasonable. Not a quality you want in an insurance company. I have never had a claim. My deductible is so high, the only time I would is if my house burned down which statistically speaking is very unlikely. They should be treating me like a king for giving them 60- 90/month over the past 10 years.

My home insurance with NO claims has almost tripled within the last three years. i had my roof redone in 2012 they said it would save me some monies, instead right after that the rates started increasing. The first increase was the year before the flood in Calgary. When I called there was no explanation except they were getting in line with other insurance companies. The next year the flood in Calgary happened, I live in Calgary I was told it was not because of the flood, as insurance companies here in alberta do not cover natural disasters, the province has to pick up those costs. True. So why? No answer this time, was told a manager would call me back. Never happened. This year I see another increase of of almost $300 a year. I have yet to call as I am so pissed off its ridiculous. I have been with this company two vehicles and home insurance for over 15 years. No more I am quite confident I will find insurance with the same or better coverage for what I am paying for now.

it took me a year to settle a small $5000 claim.

i did not renew. i would rather pay more than deal with them.

Contacted TD regarding insuring 3 properties(2 owned by Fiancee and 1 by myself) Received good quotes. Decided to go with insurance, issued debit information. Then quote changed. The back and forths continued hectically because after the original quote, I cancelled my previous policy, and was now without insurance. After reading several things online, and after I had my quote baited and switched on me, I decided not to follow up.

Expecting paperwork, or a follow up thought nothing of it. Despite the fact that they never actually spoke to my fiancee(ie owner of the properties) , any type of signature, or anything.... they just started taking money. Over $2000 for insurance we already had elsewhere.

I had my bank put a deposit onlyrics hold on my account for an unrelated issue thus a payment of mine didn't go through as I was unaware. I had the bank write TWO letters for me stating this as my policy was going to be cancelled for non payment. Customer service department stated as the bank did not specify that it was their error in the letter I got cancelled as I do t have 2000 dollars to pay the full policy (this is after the THIRD rate increase)! Problem is bank can't call it an error when it was on hold to protect me! TD is by far terrible!!! All state is much easier to deal with!

My Policy was renewed without my consent and reminder sent to wrong address. Not a single call on the phone number listed. After reminders cancellation of the policy letter again sent to wrong address while I was out of country for work. I do not even have policy in hand for which they are looking for money till cancellation date. Now that I am back & called them for payingup the annual premium for the policy they claim that it has been cancelled so they are only looking for amount till cancellation.
There isn't any solution for policy sent to wrong address in a bid to correct the mistake for no fault of mine. I am surprised that they are behaving like Scam companies trying to collect money through unfair means or threaten us with balance due for their fault through Collections.

Similar to other stories I have seen on here, when I started out with TD home insurance in 2010 my policy was $437 for the year, which by 2014 had increased to $ 1485 for the year. As an example - from 2012 to 2013 it increased by $266, despite never having filed a claim and no changes in the policy.
I am almost certain I'll see yet another increase when I get the renewal papers sometime in the next month, but I am DONE! When comparing insurance with many of my neighbours we are paying $600 -$700 more annually. It is time to shop around, and say good bye to these thieves.

I am writing this while waiting on hold for the call centre - going on 12 minutes....
I am calling because TD has sent a generic letter 'thanking me for the business'. When I looked in detail I found a 27% increase with no change in coverage or anything else regarding my home. The increase is ridiculous, but what is worse is that the change is not even called out nor is there any rational for the change - just some generic babble about "many factors affect your insurance premium". The increase is ridiculous, but the fact that they try to sneak in the increases hoping you don't read the 3rd page of 10 font print makes it even worse!

Been with TD for only two years, and my third year renewal came in, and another increase in rates and more limits on sewer backup, and the roof. I question them about this, and its due to recent floods in southern Alberta. I live in northern Alberta.

Two weeks before my third renewal, I cancelled. Now I have to wait 4-6 weeks to get my automatic bank withdraw reimbursed that they already took out for the new renewal.

Also, I've been able to get everything emailed to me in the past, but for some reason, i can't get my home experience claim letter from them, (which I havne't had a claim). It has to be mailed.

I wished I saw this site before I let TD be a bunch of a-holes to me, and screw me around waiting for my reimbursment and claim history for my new insurance company.

Now my new insurance company knows how TD screwed me.

From now on, I will do my best to inform people about how TD operates.

TD Monnex has consistently raised their premiums but reduced the coverage at the same time.

I filed a claim for water damage caused by a burst pipe and was told someone will contact me the next day. It never happened. I called them repeatedly for a months to no avail. They only contacted me after I threatened to take them to the Ontario Ombudsman.

I stay with TD Monnex only because I was too busy to shop around for another insurance provider.