TD Insurance Home Insurance Reviews

When I bought my house 5 years ago I went with TD because the last owners were with them and the price seemed reasonable $90/month. Within 2 years they raised my premiums to almost $200/month and I have never filed a claim. I lost my job 2 years ago and was having a very difficult time making ends meet. I called all of my creditors and explained my situation and they were all willing to cut me some slack and give me a few extra days, including my mortgage lender. But not TD. I called to tell them that I would be ONE DAY LATE! and they told me that if I was ever late again that they would cancel my policy and I would be liable for the balance owed. Recently there was a leak in the roof and it took them a week to send an inspector. I was told that if the leak was due to the roof being in bad shape they would not cover it, but if it was due to shingles being blown off the roof they would cover the cost of the resulting damage, but not before I paid a $1000 deductible. They called me yesterday to tell me that they couldn't help me because according to the report there were no shingles missing, despite the fact that I pointed them out to the inspector!!!

I had TD insurance for both my house with my tenents and rental place in Halifax, When I changed my place to Calgary, I called them to CHAMGE the address for my tenant insurance ONLY. They stupidly canceled both my home and tenant insurance. then they claimed I ask them to cancel both insurances. I found the customer service super immature and unprofessional and you better to take few days off and get your ear ready for hours of "please hold a sec" that takes hours to check something in their system. thank god you are not insuring something on moon, Otherwise I need to wait for your lame actions for years.

Trust me, do not go for TD INSURANCE.

TD raised my rates to the point where it was 15% less to switch to Square One insurance. Square one has better service and are reasonable human beings to speak with one the phone or by email. I cancelled the PAP program with TD Insurance first, paid the balance owing out on my Visa, and told them I once my policy was up, I was switching companies.

They made a mistake on the amount they charged to my Visa and rather than tell me, they just took one more PAP payment off 2 weeks later. This caused my account balance to dip below $5000 and huge fees incurred. The branch credited the fees and reversed the unauthorized PAP. When confronted, TD Insurance said they had every right to debit my account even thought I revoked their access. They had the nerve to charge me a late payment penalty (even though they miscalculated the amount I paid out on my visa) which I reluctantly paid to get rid of them.

Finally my policy expired and I signed up with Square One but I get a letter in the mail saying I owe $815 as my previous policy automatically renewed. I called right away to say I didn't consent to renewal and to reverse it. I was told I would have to pay a cancellation fee! Cancellation fee for an expired policy ? They claim they mailed a renewal notice. I didn't see one and I have every document from them in a folder going back 7 years.

They cannot show me any place in my policy that says the policy automatically renews. I'm currently still fighting with them over $120 cancellation fee and they are threatening to send their claim to collections.

You need to have trust in your insurance company. They were dishonest with me, broke rules, and went to unscrupulous measures to extort every possible dollar they could creatively justify taking. Measures very similar to that of a con artists or a telephone scam. It almost seems the company aim is to hire these sorts of employees and train them to use these tactics to increase revenues. The company is completely unreasonable. Not a quality you want in an insurance company. I have never had a claim. My deductible is so high, the only time I would is if my house burned down which statistically speaking is very unlikely. They should be treating me like a king for giving them 60- 90/month over the past 10 years.

Contacted TD regarding insuring 3 properties(2 owned by Fiancee and 1 by myself) Received good quotes. Decided to go with insurance, issued debit information. Then quote changed. The back and forths continued hectically because after the original quote, I cancelled my previous policy, and was now without insurance. After reading several things online, and after I had my quote baited and switched on me, I decided not to follow up.

Expecting paperwork, or a follow up thought nothing of it. Despite the fact that they never actually spoke to my fiancee(ie owner of the properties) , any type of signature, or anything.... they just started taking money. Over $2000 for insurance we already had elsewhere.

I am writing this while waiting on hold for the call centre - going on 12 minutes....
I am calling because TD has sent a generic letter 'thanking me for the business'. When I looked in detail I found a 27% increase with no change in coverage or anything else regarding my home. The increase is ridiculous, but what is worse is that the change is not even called out nor is there any rational for the change - just some generic babble about "many factors affect your insurance premium". The increase is ridiculous, but the fact that they try to sneak in the increases hoping you don't read the 3rd page of 10 font print makes it even worse!

Been with TD for only two years, and my third year renewal came in, and another increase in rates and more limits on sewer backup, and the roof. I question them about this, and its due to recent floods in southern Alberta. I live in northern Alberta.

Two weeks before my third renewal, I cancelled. Now I have to wait 4-6 weeks to get my automatic bank withdraw reimbursed that they already took out for the new renewal.

Also, I've been able to get everything emailed to me in the past, but for some reason, i can't get my home experience claim letter from them, (which I havne't had a claim). It has to be mailed.

I wished I saw this site before I let TD be a bunch of a-holes to me, and screw me around waiting for my reimbursment and claim history for my new insurance company.

Now my new insurance company knows how TD screwed me.

From now on, I will do my best to inform people about how TD operates.

TD Monnex has consistently raised their premiums but reduced the coverage at the same time.

I filed a claim for water damage caused by a burst pipe and was told someone will contact me the next day. It never happened. I called them repeatedly for a months to no avail. They only contacted me after I threatened to take them to the Ontario Ombudsman.

I stay with TD Monnex only because I was too busy to shop around for another insurance provider.

I have purchased all my insurance from TD Meloche Monnex since 1994. During that time I have paid $55,762.86 in premiums and have never had a claim. Last year I was shocked when my home insurance premiums went up by 43.8%. I called to complain and was simply told that overall insurance costs were going up because of recent bad weather, notably the flood in Calgary. I didn’t flood, but I understand that insurance is a concept whereby several people pool their resources to spread the risk. I argued at the time that TD Meloche was obviously insuring too many high risk individuals. I naively accepted the increase in premiums.

Now a year has gone by, and I just found out they want to increase my premiums by an additional 24.2%. This is outrageous, especially considering the fact that TD Bank is making over $1 billion/quarter in profits.

I really didn’t feel like they appreciated my business so I decided to shop around. Wow, am I ever glad I did. Everyone I called was cheaper than TD Meloche. I’m sure you’ll argue that I’m getting less coverage. Let me assure you that I spent at least one hour discussing each quote with the prospective insurers, making sure I was getting equivalent coverage.

I decided to give my business to ScotiaLife Financial. My new policy is 41% cheaper than TD Meloche. How is that possible? I can only conclude that TD is trying to take advantage of people by using the flood as an excuse, or they’re simply incompetent and insuring too many high risk clients. Either way I don’t want to do business with them anymore.

TD has managed to totally piss-off a loyal customer of 20 years.

Just calling to get a quote from them is bad enough. The quote they've given me is ridiculous and the customer service rep was no help at all. From all your claim review, I will definitely not be going to them when I can still decide on the provider.

Thanks

The service has always been excellent - as long as I had no home insurance claim.
We had a major roof leak in our home, roof was 12 years old. Adjuster (who would not return my calls and it took me a full week to get her on the phone) told me my claim was denied due to my own negligence. When I asked her how having a 12 year old roof could be considered negligent (!), she asked me when the last time I had been in the attic to check on my roof, said she checks hers monthly. She was rude, insulting and smug and boy did we fight her. Eventually, our claim was accepted but they made it impossible every step of the way.
If you do have a claim, do everything by email so you have a record of what is said or else they play with you like crazy. Once we started communicating by email (and I had made complaints to superiors), things straightened out, although communication remained poor.
Also, they raised my rates by over 50%. I was told this is what they do in certain neighbourhoods, where they have many clients, they don't want too much risk in case of a flood in the neighbourhood, for example. Or they refuse to provide insurance on certain coverages like, sewer backup or roof leaks.
Terrible company. great service when you call for quotes though.