TD Insurance Home Insurance Reviews

Had a basement leak. They were fantastic to send somebody out that night to help get cleaned. Now the horrific truth!! The restoration company does nothing after the first night, leaves their equipment until convenient for them to pick it up, but charges you a daily rate. Meanwhile, TD mentioned nothing about any charge, which for us was almost $2,000. Three weeks later after doing nothing past the first night but charging you, we get a letter from TD Insurance that the damage is not covered and their file is closed. Don't understand how they came to this conclusion because they did nothing. We hired contractors on our own that are working on identifying the leak. TD Insurance nor their restoration company do anything to help figure out the problem - bad enough they are useless after the first night, worse that they kick you onto the streets on your own after they have happily taken our premium payments for 18 years, and never had any other claim. Best advice - don't use TD Insurance and find a company that is reliable and is not in the business of just money collecting, but rather provides a service for what you pay for!!

Our house was damaged due to fort Murray wild fire, and due to TD’s miscommunication, and unprofessional handling, we are still not in our house. Also they have not settled our additional living expenses yest. We are under a lot of mental and financial stress right now. Their adjusters have no clue how to fairly assess the customer claims.

to explained in simple term "they do not care" there is no common sense or sense of urgency with TD insurance, even lives are in danger there are no action, you are left suspended, believe me when I say i have called on a daily bases for 2 weeks, TD takes the call but refers to a manager who is not available nor does she call back.
Mother nature wrecked havoc on my house 3 years ago, a large tree on my property was hit by a powerful lightening causing a 15 feet burn on side of the tree, there were also a lot of debris scattered 50 feet into the road, some exterior damages as well as interior damage, electrical switches blown to pieces and smell of wire burning when we arrived home that night, we had no idea what has happened till later from neighbors, we called the insurance company, an arborist and an electrician were sent who disconnected and replaced some electrical switches. we were told by the insurance adjuster that the tree was fine, so they could not help us any further, we started having all kinds of issues with the electrical lines and lost few appliances there after, now tree is completely dead and a large piece has fallen without notice, luckily it did not cause major damages, over 2 weeks and no news, manager will call back .......they promised you know!!!

We are one of the Fort McMurray wildfire victim families. Because of TD’s miscommunication, and unprofessional handling, our family is under a lot of mental and financial stress right now. TD hired a group of Claim Adjusters from USA to mistreat and misbehave with us. Beware that when you need them the most they are "TD CANADA MISTRUST"

They were so nasty to us and never called us back.After a few days they had part of basement cleaned up and the other part to stay wet ,it created mold.I had to pay a company to clean the mold.Now the clean up company has my contents which they have not cleaned,asked me to pick it up.I would like an account of what the insurance paid them and they will not call me back.What should I do?

We had water damage on our ceiling due to frosting in the attic. They sent someone out to look at the damage. Called within 24 hours to advise me that this peril isn't covered. The adjuster told me that if my coverage was platinum or gold (rather than silver) the policy would have offered one time coverage. I asked her to review our history as I had paid for gold coverage for many years prior to but had recently changed to silver. she calls back the following day to tell me they reviewed my file and that she was mistaken...none of their policies cover this type of peril. IF THE ADJUSTER DOESN'T EVEN KNOW WHATS COVERED HOW THE HELL AM I SUPPOSED TO KNOW !!!! They certainly didn't have trouble collecting my premium year after year. Insurance is in my opinion is in place to be used in the event of a significant loss such as mine. There were many opportunities over the years where I could have opened claims in various situations but never did, thinking I'll probably eventually need insurance one day and will use it at that time. I went to use it and it was declined. Thanks for nothing TD Monnex... I'll go un-insured before I renew with Monnex....it's the same end result.

they took insurance fees for five years. when there was a claim they never fulfil the amount to the contractor who worked. there is a small amount they pay and let the owner pay from his pocket.
that is being a loyal customer for five years!!

I made a claim in April 2016 due to a windstorm blowing shingles off of our home, and were given to ClaimsPro through TD. We had a roofing company come and quote the damage, but the claim was "closed" due to the damage being less then our deductible. Come July our insurance renewed and our monthly payment went up $50 a month, when I called to ask why I was given to a ton of different people before finding out over a month later that they were claiming the claim under our name because they had to pay the roofing company to come quote the damage as well as ClaimPro for dealing with our claim. My overall experience was horrible, I never talked to the same person twice and was never called back. Do not go through this company, I switched to Statefarm and have had an amazing experience with them so far. I am paying almost $200 less a month for car and house insurance.

I have just cancelled all policies with this company. I had four properties and a tenant package insured with this firm. I also had four automobiles insured with them. There was one claim on a property caused by a tenant who flooded the ceiling in the apartment below.This is the only claim in approx. five years of coverage. During this claim I had to do the emergency work myself as this occurred on a weekend. Once the adjuster did come he was very friendly and quite fine to deal with. However, the damaged caused to the apartment below consisted of a collapsed ceiling kitchen and floor damage which made the apartment unlivable. The contractor was unavailable for 3 months. I had to do the work myself. Next point is that my policy went from $1800.00 per year to almost $7000.00 . There should be a law against this as they are bandits.I am a retired Police Officer and many inmates are far more honest than these people. I cancelled my insurance and had to pay a substantial fee. The co-Operators insurance saved me over $3000.00 and were happy to get my business. This was on just one property. They also cancelled my cottage insurance and tried to charge me a fee to cancel although they were cancelling the policies as they would not insure the cottage without the home, they were charging over $3000.00 a year more for . Insurance companies are out of hand.Their profits are enormous. The consumers need some protection against this behaviour . Politicians talk the talk but really do nothing to help they are just a lip service for these white shirt thieves.

We had a kitchen fire in Sep (the year before last) and they still didn't pay us the amount to start the work. We wait until for the estimates from their 2 preferred contractors. They brought a bias engineer who refuses to take smoke samples in cavities and assuring us that it is ok. They offered us 120000 to do the work. We hired our own engineer to take swabs in cavities and the results came back positive. We filled complaints but we had no response from them and we can't even get to TD ombudsman, they are not allowing us. Our estimates are over 300000$. We stay in rental since Oct and they did not pay any bills which are over 20000 and they only paid rental until the end of July. This is my wife group insurance through nurses union and now all her co-workers start to move from them. This is causing a lot of undue stress which affected all of us. I am decided to start a campaign online to inform their current and potential clients how bad this company is.