TD Insurance Home Insurance Reviews

TD Insurance can't do enough for you as long as you don't need them. They keep their costs down by not paying claims and delaying payment as long as possible. They use part time adjusters who (conflict of interest anyone?) are in the business of fixing stuff. That way, their anointed adjuster/contractor already has a $20K down payment which allows them to undercut any reputable contractor for the work. That cuts your claim down because they now have their prepaid, lowball estimate to use against you!

This is probably only an issue for people who appreciate quality since you already paid to have quality work done on your house. TD Insurance considers all "labour" to be the same, so if you had work done by skilled craftsmen forget it. They will not pay for professional work when there is a home handyman or amateur available. Amount of coverage or "Platinum/Diamond/Gold/Premium" coverage doesn't matter. They will just not pay and you have zero say in it. Remember, they have sucked money from you for years and you have two choices when it comes to settling you claim. You can either accept their lowballing or you can get nothing. Those are your choices.

Don't be misled by the fact that their website has a section called "Customer Service" and under that is "Complaint Resolution". Those phones are not answered by people -- just leave a message. You could elevate your issue to the loftily-titled "Ombudsman" -- if he's not on vacation or away. He was on vacation when I called, so good luck getting hold of him, and good luck feeling you are going to get any consideration from someone whose paycheck comes from TD!

At the end of the day we would have been further ahead with some other company or even no insurance at all. The key to remember is that insurance companies are in the business of NOT paying. Any claim they can avoid paying is considered to be a success and is rewarded.

Like banks, insurance companies "want to loan you an umbrella, but want it back if it rains".

I have been an auto and home insurance client with TD Meloche Monnex for over 30 years. However, despite only 2 home claims being submitted, (1992 and 2008), they have increased my home insurance premiums a whopping 105% from 2011 to my 2014 premium of approximately $1,500. The main reasons provided for the increases is the jump in claims for sewer backup water damage attributed to more frequent and severe climatic incidents such as the flooding in the Alberta and GTA regions this past spring. They have also reduced my sewer backup coverage from $50K to $15K and increased my premium by more than $100. I was told I cannot increase my sewer backup coverage unless I install a sewer backup valve. They also refused to provide me with historical data to substantiate why my postal code area reflects the highest risk factor for backup. There have not been any major events in the area for the past few years. I have received multiple quotes at a significantly lesser overall premium, which include sewer backup coverage over $500k. Beware to current clients and consumers considering this company.

I have been with TD for 13 years and have multiple insurance policies. Despite being claim free my home insurance jumped an astronomical 700. All because the company has had huge payouts this past year. What happened to loyalty and claim free rates? I had a quote just today for 900 less. Advice - shop around and maybe they may realize they are loosing great clients.