Huge rate increase
by Was a customer on Jan 15, 2014
2 out of 5 stars
They have a strategy: over-the-top friendly customer reps are the nicest peope on earth when it comes to purchasing your home insruance. they give you what they make you believe is an amazing offer, and get you to sign an agreement with them.
That's where the good stuff ends.
If you get into an unfortunte situation where you have a legitimate case to claim, they will deny you citing numerous loop holes they have hidden in your terms of contract. If you actually read your contract, you'll see that the most common types of incidents are not covered, and you need to purchase them as add-ons on top of your premium.
I purchased the GOLD package thinking I'm covered in case of most types of incidents. Two weeks ago, due to a blockage in the main pipe, sewer water backed up in my kitchen sink, destroying kitchen cabinets, hardwood floors, and contaminating the entire apartment unit. The adjuster paid a ONE-MINUTE visit to my apartment, only to inform me that nothing is covered because the "sewer backaup from sink" is not covered under my polic, and that it is an endorsement that I had to purchase separately.
If you're with TD Insurance, call immediately and cancel your service. you're wasting your money and will never get anything from TD.
If you're considering TD Insurance, then turn around and run away. Their deal may seem delicious, but it's poisonous.
TD Insurance is THE WORST.
They extended their liability insurance to vacant which is better than the others I was quoted for and they have the highest deductible limit that I also was able to find by shopping around.
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I have been with TD for 13 years and have multiple insurance policies. Despite being claim free my home insurance jumped an astronomical 700. All because the company has had huge payouts this past year. What happened to loyalty and claim free rates? I had a quote just today for 900 less. Advice - shop around and maybe they may realize they are loosing great clients.