TD Insurance Home Insurance Reviews

Called to modify my existing home insurance policy. I was given a quote and a grace period to shop around for a better premium. Shopped around and found it was best to stick with TD. Called back to accept the new premium and was told that the previous quote was incorrect, and was given a much more expensive price, which was not the cheapest I found. Was told that the grace period was over and that the new premium prices were going into effect. Asked what the cancellation fee before the next payment would be, was given a number. Changed insurance providers and when I called back to cancel they tried to charge me over 3 times as much.

Overall very frustrating to deal with and phone agents are either incompetent or are lying to you.

I have just cancelled all policies with this company. I had four properties and a tenant package insured with this firm. I also had four automobiles insured with them. There was one claim on a property caused by a tenant who flooded the ceiling in the apartment below.This is the only claim in approx. five years of coverage. During this claim I had to do the emergency work myself as this occurred on a weekend. Once the adjuster did come he was very friendly and quite fine to deal with. However, the damaged caused to the apartment below consisted of a collapsed ceiling kitchen and floor damage which made the apartment unlivable. The contractor was unavailable for 3 months. I had to do the work myself. Next point is that my policy went from $1800.00 per year to almost $7000.00 . There should be a law against this as they are bandits.I am a retired Police Officer and many inmates are far more honest than these people. I cancelled my insurance and had to pay a substantial fee. The co-Operators insurance saved me over $3000.00 and were happy to get my business. This was on just one property. They also cancelled my cottage insurance and tried to charge me a fee to cancel although they were cancelling the policies as they would not insure the cottage without the home, they were charging over $3000.00 a year more for . Insurance companies are out of hand.Their profits are enormous. The consumers need some protection against this behaviour . Politicians talk the talk but really do nothing to help they are just a lip service for these white shirt thieves.

Worst company I have ever dealt with my wife called 3 weeks ago to cancel our car and truck insurance . After waiting on hold for 30 minutes they informed her that she could not because the vehicles were in my name, that night I was on hold for 40 minutes and then it just hung up.
I called again 2 weeks later and again was on hold for 48 minutes finally some one came on and we proceeded to do the cancellation, at this time they informed me that I would be charged a extra months payment on each vehicle because I was 5 days away from my payment which meant instead of $180.00 in 5 days it now is going to be $360.00. Highway robbery. I even explained to the girl how many times I called.

I used to be with TD Insurance for home but nearly 4 years ago I switched to another company because I figured out I could get better coverage for less money. Its been 4 years and I still get calls and letters from the all the bloody time. They've even done two soft checks of my credit within the last 6 months. I don't know whats wrong with these people but I've asked them to stop calling me and they said they'd take me off their list but low and behold, they have not. I'm not sure why they think they can sell me insurance since I did leave their company but even if I had never heard of them to this point, these business practices alone would make me not want to be a client of theirs.

TD raised my rates to the point where it was 15% less to switch to Square One insurance. Square one has better service and are reasonable human beings to speak with one the phone or by email. I cancelled the PAP program with TD Insurance first, paid the balance owing out on my Visa, and told them I once my policy was up, I was switching companies.

They made a mistake on the amount they charged to my Visa and rather than tell me, they just took one more PAP payment off 2 weeks later. This caused my account balance to dip below $5000 and huge fees incurred. The branch credited the fees and reversed the unauthorized PAP. When confronted, TD Insurance said they had every right to debit my account even thought I revoked their access. They had the nerve to charge me a late payment penalty (even though they miscalculated the amount I paid out on my visa) which I reluctantly paid to get rid of them.

Finally my policy expired and I signed up with Square One but I get a letter in the mail saying I owe $815 as my previous policy automatically renewed. I called right away to say I didn't consent to renewal and to reverse it. I was told I would have to pay a cancellation fee! Cancellation fee for an expired policy ? They claim they mailed a renewal notice. I didn't see one and I have every document from them in a folder going back 7 years.

They cannot show me any place in my policy that says the policy automatically renews. I'm currently still fighting with them over $120 cancellation fee and they are threatening to send their claim to collections.

You need to have trust in your insurance company. They were dishonest with me, broke rules, and went to unscrupulous measures to extort every possible dollar they could creatively justify taking. Measures very similar to that of a con artists or a telephone scam. It almost seems the company aim is to hire these sorts of employees and train them to use these tactics to increase revenues. The company is completely unreasonable. Not a quality you want in an insurance company. I have never had a claim. My deductible is so high, the only time I would is if my house burned down which statistically speaking is very unlikely. They should be treating me like a king for giving them 60- 90/month over the past 10 years.

Been with TD for only two years, and my third year renewal came in, and another increase in rates and more limits on sewer backup, and the roof. I question them about this, and its due to recent floods in southern Alberta. I live in northern Alberta.

Two weeks before my third renewal, I cancelled. Now I have to wait 4-6 weeks to get my automatic bank withdraw reimbursed that they already took out for the new renewal.

Also, I've been able to get everything emailed to me in the past, but for some reason, i can't get my home experience claim letter from them, (which I havne't had a claim). It has to be mailed.

I wished I saw this site before I let TD be a bunch of a-holes to me, and screw me around waiting for my reimbursment and claim history for my new insurance company.

Now my new insurance company knows how TD screwed me.

From now on, I will do my best to inform people about how TD operates.

I have purchased all my insurance from TD Meloche Monnex since 1994. During that time I have paid $55,762.86 in premiums and have never had a claim. Last year I was shocked when my home insurance premiums went up by 43.8%. I called to complain and was simply told that overall insurance costs were going up because of recent bad weather, notably the flood in Calgary. I didn’t flood, but I understand that insurance is a concept whereby several people pool their resources to spread the risk. I argued at the time that TD Meloche was obviously insuring too many high risk individuals. I naively accepted the increase in premiums.

Now a year has gone by, and I just found out they want to increase my premiums by an additional 24.2%. This is outrageous, especially considering the fact that TD Bank is making over $1 billion/quarter in profits.

I really didn’t feel like they appreciated my business so I decided to shop around. Wow, am I ever glad I did. Everyone I called was cheaper than TD Meloche. I’m sure you’ll argue that I’m getting less coverage. Let me assure you that I spent at least one hour discussing each quote with the prospective insurers, making sure I was getting equivalent coverage.

I decided to give my business to ScotiaLife Financial. My new policy is 41% cheaper than TD Meloche. How is that possible? I can only conclude that TD is trying to take advantage of people by using the flood as an excuse, or they’re simply incompetent and insuring too many high risk clients. Either way I don’t want to do business with them anymore.

TD has managed to totally piss-off a loyal customer of 20 years.

We're leaving TD Insurance after 5 years of continual rate increases (no claims) with the rate increasing 86% during that period and coverage decreased. My wife and I are retired, on a fixed income, and keep our home in tip-top condition. When calling to inquire about the increase(s), we receive an unsatisfactory response. We have no confidence in this organization's home insurance.

Wow is all I can say, I have not dealt with such unprofessionalism and total disregard for the customer.As most people have said, it is a company that is constantly raising their fees and reducing coverage.I made a house insurance claim , the fisrt agent I spoke to was empathetic to our situation and she made us feel like our insurance company cared and was on top of things.Once we were handed over to an adjuster things started to become unreal, there was a total lack of information and disregard to our phone calls and enquiries.We were told TD was very busy with claims arising from the freezing winter and were referred to an third party agency named Crawford and Crawford to handle our claim. The third party company was as bad as TD, they ignored our concerns and communication was very very bad, in the end we felt helpless as no one would get back to us and when they did we were left with little or no information.They also gave conflicting information and down right lied at times to suit their needs.A complaint to TD which is who I pay my rates to and not this other company did not do much,we felt abandoned by our Insurer so we moved our other insurance products to another insurance company because we felt the terrible experience was not commensurate with our loyalty to TD for many years, four months on our claim is approved but we are still to get our cheque since this Crawford and Crawford company does not seem to know what they are doing and have no respect for clients. I am glad to say I am in good hands now.

Upon my renewal of my home insurance I was informed that any and all insurance regarding my roof regardless of claim type has been cancelled. I bought my house 4 years ago and it is 25 years old. In order to get my insurance reinstated I must either A) prove to them that the shingles are less than 7 years old, or B) re-do the roof and get an engineering inspection report citing the following: attic insulation R-rating, if the soffit is properly vented, photos and receipts for the new roof (shingles or steel), name of certified building engineer and that the framing can withstand the areas potential maximum snow load. Yikes! How am I supposed to do that in the middle of January? A little heads-up please! I get the feeling that once a house gets to being 25+ years old it automatically fails unless the policy owner submits proper receipts, photos and engineer reports on a regular basis. This will cost me over $1000 to do it to their satisfaction. I wonder what would happen if I put in a claim. My roof looks fine and should be good for at least 5 more years from what I see. I'm out...