TD Insurance Home Insurance Reviews

I was claims free with on my home insurance with TD for 19 years then when a tree fell on my shed during a windstorm, I quickly found out they care way more about their "preferred vendors" than they do about their customers. They gave me a replacement quote from their preferred vendor that the vendor would not honor and did not even cover the cost of the materials to replace the shed let alone labor. After 4 months of being ignored, not having emails or calls responded to and not being put through to a manager when requested, I started shopping around and found better coverage for both my home and autos at less than half the cost that I was paying TD insurance. Even trying to cancel the policy was a pain. Used their portal to request a call first thing in the morning and they never called. At 3:25 PM tried again and site told me the office was closed. Called in and low and behold it was still open.

Signed up for home insurance. The first year was a decent value, which rose significantly after the first year and then even more the second year. We went shopping and missed the deadline by a couple of weeks and got nailed by service, cancellation and administrative fees. Worst experience ever. Do not be a customer of TD Insurance.

My premium increased like $50 because of inflation, which seems a bit steep. I found a better insurance. So I requested to cancel and asked about a cancellation fee. I was told I was owed $5. Great. Then come time for new insurance to be paid, my TD insurance also comes out, a decent charge too. I call customer service, and they admit to making a mistake and that there was a cancellation fee. I was not informed of this, or I would have planned for the funds to be available. Now they put me in a predicament where I will be NSF’d bc I have other bills coming out. They refuse to help me out or do anything for me, even though it was their mistake. Do not recommend.

Absolutely a waste of time and very rude. Explained the house insurance we had ended on the 17th of the month, and they set the new insurance with them to start on the 20th, leaving a 3-day gap. Once they realized they made an error they cancelled the insurance policy citing a breach of internal policy, never taking accountability for the mistake they made.

They suddenly increased my home insurance by 40% without reasonable explanation, I am 13 year loyal client, without any claim for so many years, the renewal notice showed their raise of premium for this year is 40% higher than last year. I called and questioned the agent, the agent was not able to give me a good explanation, and the attitude is really rude. I chose to cancel the policy with TD Insurance, recommend you to do the same thing too.

You cannot rely on this insurance company. They suddenly cancelled my home insurance showing some 100% false reason. It was a complete surprise to me and deserved a lawsuit. Never by any insurance from TD.

They sent me a letter to tell me I owed payment for a new year to the wrong address, never emailed me, and canceled my insurance 15 days before I got the letter. Then blocked my online account so I could not pay it, and would not allow me to add my account as a payee. Disgusting. A simple email and allowing me to access the account to pay would have made life a lot easier. Look for another company that actually cares about you.

I had insurance with TD for over two years. My credit card company changed all credit card numbers. Instead of contacting me, they cancelled my home insurance. When I called and explained the situation to them they bluntly refused me.

Please don't buy insurance, you will have the worst nightmare in your life. I had insurance with them for 6 years and then when I moved to new property clearly stated to cancel the old one. They didn't cancel and kept charging me for my old property which I never owned. They asked me to send the documents, creating a hassle for the mistake which you didn't make. When I called they said they never received documents from you. Bunch of scammers trying to steal the money. I decided to move on to the next one. Please stay away from them.

Had to contact them for Home insurance. After they promise me something, it end up after 6 months that was a lie and I was asked to pay a cancellation fee or I have to transfer the policy to my new property from another province. The agent passed me back and forth from one agent to another and in the end, they open me another policy without closing the current policy for the property I sold. Very poor communication skills and customer service. I will never use them again. Lucky I had no claim, cause I don't know how they will handle that.