TD Insurance Home Insurance Reviews

Beware if in western Canada. They assign you to a rep in Halifax. Time zone makes it difficult to connect. Incredibly poor service. They used the cheapest contractor who made things worse with their work. When I filed a complaint about the poor service they handed the complaint to the person who provided the poor service. She did not care at all. TDI does not care at all. I ended up using my own contractor to do rework.

I had not at fault accident and unfortunately, I have received no support from TD.

I don’t even know where to start. Claims rep was horrible to the point of me requesting new rep. I was denied!! I requested my policy 3 times and had to make phone calls before I got it.
I used the companies preferred vendor( first on site) to do the work to avoid problems. Nothing but horrible workmanship from drug dependent workers. Work was supposed to take 2 weeks. 6 months later was only half completed and horrible to the point as I kicked them out of my house.
Ins company won’t pay to replace electronics that were damaged and won’t work. They sent electronics out to be tested and paid $100 to get a letter saying electronics are fine. So they won’t even budge saying everything works when it doesn’t.
I am now going thru an agency to go mediate compensation which is a no brainer obvious call. Even if they are the cheapest rates your throwing ur money away as you are simply not insured as they won’t pay on an everyday claim. Their goal is to say no and make u fight for it .
A one star is too much. If you need proof of this you can reach me at 6667chevelle@gmail.com and I will gladly send u pictures and videos.

If you’re calling to spend money they have dozens of people on the line to speak to. If you’re calling to submit a Claim they’re short staffed.

So I had several questions regarding my homeowner insurance. Like many of you, I also had little idea of what I'm paying to my insurance and I wanted to know a little bit more in that regard. I talked to Ziauddin (if that's even his real name) on March 19, 2022, at 12:49 pm. He was rude and not helpful at all. I explained that it'll be me and my wife here at the house and I was trying to gather all the information for the future in case of an emergency. While I explained that to him, he kept ignoring my question and trying to revert it to if I want to file a claim at the moment. I respectively told him I just want to know for what I'm paying and he continues to tell me vague answers. He claimed to pull up 62 pages and when I asked what damage is specifically included, he repeatedly told me if it's in the 62 pages, it's in the 62 pages. I do understand that he doesn't want to read it but that eventually became his answer to everything I asked. He should have somewhat knowledge of the standard policy. After all that, I asked if he can connect me to another associate or his supervisor, and when he heard supervisor, he immediately said "NO". I asked him again and he said he doesn't know if there's anyone there. He told me he is not sure if there is a supervisor. He put me through a line but never got picked up.
TD, I hope that you would re-train him not only on the standard understanding of homeowner policy but on professionalism as well. He requires a lot of training in customer service for he is not polite and when he received a little bit more work, his answers were reverting the work back at the customer. Please review the call at 12:49 pm on March 19, 2022, with Ziauddin ( if that's his name).
Honestly, I would give this a zero star if I can but one is the lowest I can give.
At the moment, I'm seriously thinking about changing my homeowner insurance. And I wouldn't mind if I have to pay more as long as I can get the details I needed.

I called many times for the same issue and the representatives from customer service and WIS Team cut the call when they do not know the solution for an issue or they transfer to the central number without resolving the issue. They did not say goodbye, just cut the conversation. VERY RUDE It looks like it is the culture there because 4 agents did the same because they were not able to fix the issue on the website. They had to be honest and escalate the issue to an instance that could be capable to solve it.

I had a very unpleasant time with Laurie who answered my call on November 20, 2020. She was very rude and asked me unnecessary and personal question regarding my lawyer and their schedule which is something that almost made me turn away from TD Insurance. I hope that the manager or supervisor can talk to her to fix her attitude. I had a very unpleasant time with her.

I was with TD Insurance for 2 years before moving to a new home. When updating my insurance information, I provided the correct home address except for the postal code. TD sent new information to the wrong address and continued to do so for some time. Now I have an outstanding payment and zero coverage. During this time I received zero phone calls from TD in regards to my policy and the outstanding payment. I also received zero emails. I would never find out about the letters as they were all being sent to the incorrect address. After contacting TD about this, they were very rude and defensive, blaming us entirely refusing to take on any responsibility for their archaic communication methods. Save your time and money, go to a different company for your home insurance.