They increase your premium by 40% without a good reason, BTW, no claim history for 13 years
by Leo Zh on Feb 5, 2024
1 out of 5 stars
Most TD insurance customer service agents are rude and poor in services. A couple of times I disconnected the call due to the way he was talking. When I told him he should talk in a better way, he told me it's your choice to talk or not. Another point is about the quote. There is almost double the amount of difference when you quote online and when you call the agent. I got a quote online for 800$/year and when I call the agent to buy the quoted 1500$/year without changing any conditions. When I asked them why does it happen, he said I don't know and I can't do anything.
We have to pay late fees when TD is at Fault! We tried to call for weeks and we had to wait for weeks not knowing if our policy is renewed and then when they finally call, they were rude and condescending and totally take no responsibility for their actions and simply blame the whole incident conveniently on Covid-19, this is totally deplorable that TD would use that as an excuse for their mess and poor service, in face TD poor service proceeds the pandemic!
This pathetic company lured me in with a "reasonable" premium (3000 CAD) for the first year, then, in spite of being claim-free for several years, offered to renew with a premium of 4000 CAD... Their explanation was that this increase was a general trend over the province. I checked and found out that actually the average increrase was about 7-8%. So I shopped around and found a better policy for 3100CAD.
Don't waste your time with these clowns...
I have insured with TD for my home and car for over ten years. I never claimed anything until last year, my car was stolen, when working with TD for the accident, there is no sympathy, no support, very bad customer experience. I regret that I supported such a cold company over the last ten years. I will never do any business with TD. When you need help, they push you away.
I just had a claim with TD insurance. I had the worst adjuster ever. Her communication was lacking and she was so rude. I called her and her call disconnected. She then called me on a private line and was so rude to me. She said I was racist because I was having a hard time understanding her speech. She then tried to preach the Bible to me and tried to talk me out of being gay. TD hire more professional people.
Beware if in western Canada. They assign you to a rep in Halifax. Time zone makes it difficult to connect. Incredibly poor service. They used the cheapest contractor who made things worse with their work. When I filed a complaint about the poor service they handed the complaint to the person who provided the poor service. She did not care at all. TDI does not care at all. I ended up using my own contractor to do rework.
I had not at fault accident and unfortunately, I have received no support from TD.
I don’t even know where to start. Claims rep was horrible to the point of me requesting new rep. I was denied!! I requested my policy 3 times and had to make phone calls before I got it.
I used the companies preferred vendor( first on site) to do the work to avoid problems. Nothing but horrible workmanship from drug dependent workers. Work was supposed to take 2 weeks. 6 months later was only half completed and horrible to the point as I kicked them out of my house.
Ins company won’t pay to replace electronics that were damaged and won’t work. They sent electronics out to be tested and paid $100 to get a letter saying electronics are fine. So they won’t even budge saying everything works when it doesn’t.
I am now going thru an agency to go mediate compensation which is a no brainer obvious call. Even if they are the cheapest rates your throwing ur money away as you are simply not insured as they won’t pay on an everyday claim. Their goal is to say no and make u fight for it .
A one star is too much. If you need proof of this you can reach me at 6667chevelle@gmail.com and I will gladly send u pictures and videos.
If you’re calling to spend money they have dozens of people on the line to speak to. If you’re calling to submit a Claim they’re short staffed.
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They suddenly increased my home insurance by 40% without reasonable explanation, I am 13 year loyal client, without any claim for so many years, the renewal notice showed their raise of premium for this year is 40% higher than last year. I called and questioned the agent, the agent was not able to give me a good explanation, and the attitude is really rude. I chose to cancel the policy with TD Insurance, recommend you to do the same thing too.