TD Insurance Home Insurance Reviews

Called and waited 1hr 40 mins only to get disconnected! If you can't answer your phones in a timely manner hire more staff, have a callback service or have a call scheduling app. This is unacceptable, I switched to TD because my last company had the same issues and I'm considering switching again as clearly they don't value my business!😡 they're blaming it on covid but it's been over a year, plenty of time to adapt

They don't care about customers at all, they cancelled my policy without informing or attempting to know the reason. After chasing for 4 weeks I was told it has been declined and let's not mention the average wait time of 1.5 hours every time you call TD insurance.

Waiting on the line for 35 min just to get a barely speaking agent to drop the phone while transferring to a manager. No calls back of course

Every time at renewal time, the rates increase so I have to phone in to ask for an explanation. The guy said there is something wrong with the system and will call me back, 3 days now and he hasn't called me back. 2 years in a row now that they did that and nobody calls you back. I have to call in again and the wait time is stupidly long.
FYI, Ask the questions and they will help you reduce the rates back.

Absolutely horrible Customer Service, I have been trying to resolve an issue since Feb. 17th 2021 and today it's March 2nd 2021 and I have been calling everyday to clear up yearly payment for my unit. Everytime a new rep. comes on he/she has no idea what the problem is and where my payment went, even though my bank statement shows it's been paid to TD Ins. But the Staff have *NO Idea where it went. Like come on TD you can do better than this. No one answers your phones this silly music played on for 27 mins. till I finally had to hang up. The worst customer service - Ever!

Please stay away from this insurance company. I had a quote of 800 dollars per year. I talked to the agent on the phone and said I would like to pay the full price in advance. But he set everything up for monthly payments. My credit card got renewed and they couldn’t get the payments. I wasn’t aware of that. They never called me. But they say that they called me two times and have it on file. Anyway, they cancelled my insurance and send me a letter. I got it a couple of days after the insurance was cancelled. I tried to call them and spent for a couple of days hours and hours in their waiting line. I am talking about two hours per day!!! Could not get a hold of them. After I finally talked to somebody and asked them to pay the outstanding balance and get insurance again they refused and hung up. I couldn’t even pay the outstanding balance. Before I could get coverage with another company I had to get back to them and spent some more hours on the phone. They gave me a bad score and now I can’t get any insurance under 2600!!! Because I am considered a bad customer because of their bad score on my file. I was trying to save some money. Got a lot of trouble and now I have to pay more than double what I used to pay before!!! Stay away! Save yourself big trouble!!! Poor customer service.

Do not even consider insuring your valuables with TD (Meloche Monnex). We have called the 'Customer Service' line for 4 days with no response! 1st day: on hold 1.5 hours, 2nd day: 3.5 hours, 3rd day: 4 hours, today: 1/2 hours. We still have not talked with them! They do not respond to emails either. We used Registered Mail to cancel our policy today and WILL NEVER have business with TD again EVER! We have been paying dues for 26 years with no claims. I feel so used.

We moved to a much smaller less valuable house and my insurance went from 148 a month to 353 a month, and they could not tell me why. One agent said, "maybe it is your location"? I have tried to get through to TD as well - I have been on hold for 1.5 hours now and have still not spoken to anyone. Marvellous customer service for sure...

It has been: 49 days since the loss 24 days since the claim was APPROVED. No estimates. No repairs. Brutal response times.

Got a call from a collections agency today. Turns out TD cancelled my insurance several months ago, made very little (if any) effort to contact me, charged me $218 for something, perhaps a cancellation fee, but the agent didn't even know. I didn't know anything was wrong until I got calls from the collections agency. This on top of having to wait 1 1/2 hours on hold. Asked them where they sent the letters, they had the right address but didn't include the unit number, so I never got them. Thankfully nothing went wrong while I was unknowingly uninsured.