TD Insurance Home Insurance Reviews

Old web systems, old IVR phone prompt & holds systems,
... and a 2 hr 30 min hold time, then somehow routed to the wrong province and had to wait another 15 min!!!

I'm switching once I have some free time.

I sold one home and bought another... Just needed to get home insurance changed over. I have been on hold now for 1 hour, 29 minutes and 52 seconds... No closer to getting it changed over. I had finally spoken with someone, but he then said he could get his system to work and would transfer to another person... still waiting. This is the most ridiculous customer service ever.

TD has been sending our mail to the wrong address and so we did not know it was renewed. Somehow they managed to get a past due bill to our correct address. I called to request they backdate the cancellation.
I had to sit on the phone for over an hour and a half and go through 3 separate agents before anyone would help me. The first agent refused to help, the second agent put us on hold for over 30 minutes. Third arranged manager call back.
Unfortunately, the manager, Bo, was the worst yet. He admitted they'd been sending our mail to the wrong address. He admitted the experience I had was inexcusable. When I asked how they managed to get a bill to the correct address, he had no answer. He admitted he had the ability to backdate the cancellation, but he refused to because he said it didn't warrant it, even if we never received any documents.
We've filed a complaint with the better business bureau. Avoid TD Insurance at all costs, especially the Halifax branch.

Waiting on the line for 35 min just to get a barely speaking agent to drop the phone while transferring to a manager. No calls back of course

I received my home policy renewal last November and noticed TD started charging monthly installment fees. I called right-away to switch over to annual but it was too close to the first installment (which was one-month prior to the start of term). Agent switched the balance to annual for the next payment date. Over time I did not see the annual payment charge and my online account access was denied. Called them today and had to talk to 5 people. I was told their system did not process the annual payment because they switched the payment method and the system put my policy into delinquent. Too bad no one from TD contacted me and they also locked my online access at the same time. The 5th person told me they contacted me BY MAIL :( and of course, it did not arrive.

My building policy was changed, I tried to call TD insurance and get a hold of them. However, I have had the most frustrating call experience. On the first day, I was on the call for 1.5 hours and they hung up on me. On the second day, I was on the phone again for 1 hour and no result again. On the third day, I was on the phone for nearly 2 hours and no response again. So, I tried to call TD bank instead and complain about my experience. They finally transferred me to an agent and the agent told me she will call me in 24-48 hours with a new quote. A week is passed and no one called me. So, I tried their online chat this time. I was waiting for 1.5 hours until it is my turn and the agent told me he cannot get access to my account unless I am registered via MyInsurance. I tried to register and faced an error that you need to call this toll free number I have been calling for the past few days. The agent basically refused to help me and referred me to the call that none responded. I honestly want to cancel my insurance and there is no way to get a hold of someone to at least cancel the insurance. Worst insurance ever...