TD Insurance Home Insurance Reviews

As many comments are already here. I am a LONG time customer of TD Meloche Monnex. Have 2 auto and 4 home policies with them. Good grief is it nearly impossible to connect with anyone live! Tried the phone. Nothing. Try the online chat... nothing. As far as I can tell the rates are competitive, however, If you can't invest in resources to serve your customers, there are others who will...

My building policy was changed, I tried to call TD insurance and get a hold of them. However, I have had the most frustrating call experience. On the first day, I was on the call for 1.5 hours and they hung up on me. On the second day, I was on the phone again for 1 hour and no result again. On the third day, I was on the phone for nearly 2 hours and no response again. So, I tried to call TD bank instead and complain about my experience. They finally transferred me to an agent and the agent told me she will call me in 24-48 hours with a new quote. A week is passed and no one called me. So, I tried their online chat this time. I was waiting for 1.5 hours until it is my turn and the agent told me he cannot get access to my account unless I am registered via MyInsurance. I tried to register and faced an error that you need to call this toll free number I have been calling for the past few days. The agent basically refused to help me and referred me to the call that none responded. I honestly want to cancel my insurance and there is no way to get a hold of someone to at least cancel the insurance. Worst insurance ever...

10+ Year Multi-Home Policy Customer here, my renewal premiums went up by over 50%, so of course called to see why and perhaps make some changes. Spent hours and hours and hours on hold trying to talk to someone about this. Twice I was disconnected right as someone was finally getting to me. I tried the chat function, spent hours there as well. Sent an email on their secure platform, nothing. They have taken disgraceful customer service to a whole new level. Unbelievable. I had no choice but to take my business elsewhere after being a loyal 10+ no claim multi home-policy carrier. Interestingly when getting other quotes, every other insurer was able to answer their phones, and I had no problem getting a much much lower quote, more comprehensive as well. I can't even get ahold of them to cancel my renewal. What a joke. Disgraceful, they don't care about me, clearly, or anyone else who's trying to connect with them. Thank GOD I didn't have to rely on them to settle a claim. PS. I called their claim number in desperation and could not get service there either. What a joke. Be warned! Go ANYWHERE else.