16 Days since opening claim and unable to talk to claim advisor.
by East Ontario Civilian on Jun 7, 2022
1.3 out of 5 stars
Home Insurance Reviews
TD Insurance Home Insurance Reviews
This page has been viewed by: Please wait... consumers
(233 reviews)
Cheap Home Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $300 annually
Filter
Most helpfull reviewsTags
Agent/rep attitude (20)
Agent/rep availability (15)
Agent/rep callbacks (14)
Agent/rep knowledge (14)
Agent/rep language skills (2)
Bikes, Belongings (1)
Billing/payments (43)
Brokers, Insurance Agents (4)
Cancellation experience (20)
Cancellation fee (7)
Claim - adjuster (19)
Claim - break-in/burglary (2)
Claim - contractor work (15)
Claim - denial (7)
Claim - fire (3)
Claim - flood/water (18)
Claim - flooded basement (8)
Claim - roof (18)
Claim payout amount (5)
Claim processing time (25)
Complaints/ombudsman (11)
COVID Handling (2)
Discounts, deals, rewards (3)
Email/message wait time (6)
Home Insurance Quote (17)
Insurance Rates, Prices (32)
Late payment fee / NSF (4)
New purchase experience (4)
On-hold times/transfers (6)
Online chat (3)
Online quoting (4)
Paper mail experience (2)
Phone wait times (42)
Plumbing (8)
Policy changes experience (9)
Policy clarity (1)
Policy coverage (53)
Policy Switching, Cancellation (23)
Rates after claim (1)
Rates at renewal (10)
Rates competitiveness (8)
Rates for long-term clients (2)
Rates in bundle (6)
Refund (2)
Renewal experience (6)
Sewer Backup (6)
Snow, Hail, Damage (7)
Website experience (9)
Wind, Hurricane Damage (1)
Review author
Condo Insurance by Location
Home Insurance by Province
Home Insurance by Location
We had hail damage on the roof and sliding at beginning of July 2021 in Calgary. It cost me 4 months for the process and nothing for repairing started yet and might have to wait for it till next year. How bad management for their vendors in TD! Never has this worst experience in my life. I will not be with TD Insurance forever! If I can, I want to give TD insurance 0 stars...
TD is the worst insurance. Really bad customer service. Waited for hours on hold. When you make a claim they never get back to you. When I called had to wait a very long time on hold. They are very unprofessional, I made the same claim three times and they said that they lost the file or they didn’t know the password to get in. I wanted to give zero stars, but the review wouldn’t go through.
Looking to save on home insurance? Get our cheap home insurance quote and start saving on home insurance! You will be surprised by how much you can save while getting more extensive coverage.
I had my first residential insurance loss recently and from the minute I called TD to notify them of my claim I felt taken care of.
The lady who took my information was extremely polite and professional. We spent no time on the phone at all and my claim was set up and ready to go.
It was about 20 minutes from getting off the phone when my adjuster called. I was surprised as I was told an adjuster would reach out within 24 hours.
Mandy L was my adjuster and I can't say enough good things. She was responsive, professional and so helpful!
Thanks, Mandy for making this experience as good as it gets in this type of situation!
It has been: 49 days since the loss 24 days since the claim was APPROVED. No estimates. No repairs. Brutal response times.
Our house got badly damaged in Mays’ Derecho. I opened a claim the next day since cell towers were damaged. They are so overwhelmed and unorganized that our claim has been assigned and unassigned to multiple agents. I’ve been unable to reach any of those agents after several calls, voicemails and emails. NO ONE has returned my messages. We have questions about our policy that only our representative can give us apparently. I tried escalating our claim and was then transferred to the claims department. I was on hold for 4 hours and 30 minutes then the call got disconnected and hung up on me. I have literally no idea what else to do. I’m so frustrated, we don’t live at home at the moment cause our house was wrecked. I feel absolutely powerless.
If you’re considering TD insurance and your house gets wrecked in a storm along with many others, don’t count on them to do anything for you. It’s been 16 days now and no contact from them.