worst customer service ever
by mai ly on Sep 29, 2023
1.5 out of 5 stars
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TD Insurance Home Insurance Reviews
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Have had 4 adjusters on one claim. They can be anywhere in North America and work at whatever time is not convenient for you. This is the worst customer service experience I have ever had and I am 60. Terrible! Don't let low rates fool you. They treat you like a fool and have never sent someone to my house to check out the claim. They seem fraudulent.
I had my first residential insurance loss recently and from the minute I called TD to notify them of my claim I felt taken care of.
The lady who took my information was extremely polite and professional. We spent no time on the phone at all and my claim was set up and ready to go.
It was about 20 minutes from getting off the phone when my adjuster called. I was surprised as I was told an adjuster would reach out within 24 hours.
Mandy L was my adjuster and I can't say enough good things. She was responsive, professional and so helpful!
Thanks, Mandy for making this experience as good as it gets in this type of situation!
Please don't waste your money on this home insurance company. They take your money and when you file for a claim, they will be your worst nightmare. They won't help at all. Their goal is to try whatever fraudulent way to not help and they certainly will not update you. Leave you waiting for months. I had excellent service with other insurance and I will go back to them.