TD Insurance Home Insurance Reviews

Most TD insurance customer service agents are rude and poor in services. A couple of times I disconnected the call due to the way he was talking. When I told him he should talk in a better way, he told me it's your choice to talk or not. Another point is about the quote. There is almost double the amount of difference when you quote online and when you call the agent. I got a quote online for 800$/year and when I call the agent to buy the quoted 1500$/year without changing any conditions. When I asked them why does it happen, he said I don't know and I can't do anything.

Getting ahold of customer service representatives is nearly impossible. Emails go unanswered and the hold times on the phone and online chat are HOURS. Once I actually get ahold of someone they are always very friendly and helpful but it's insane how long the wait times are.

TD Insurance is definitely an unethical company. On my first call for a quotation, I got a fairly low price for home insurance pending home inspection. After a home inspection, they did not call or write. Close to my start date, I called and found out that they have more than doubled the quoted price and the only reason is that the cost of rebuilding if needed is higher than they had quoted. I believe that they should have known all this during the initial quote as they had my house address, house size, roof material, etc. The home inspection did not turn out any discrepancies to our initial conversation. I believe they purposefully underquoted. These are bait tactics that prevented me from shopping and checking quotes from other companies. TD Insurance is definitely unethical. I will not start my policies with them as I can't trust them to keep their promises if an unfortunate event is to happen. PS. Also, they promised to call back within 24 hours with more explanation about the reasons for the policy change but never did. That was more than 7 days ago.

I just experience a horrible response from TD Auto and Home Insurance. Can't waste more time here but just want to mention that they have a very poor system as I tried an online quote as well as through phone and all my efforts went in vain.