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TD Insurance Home Insurance Reviews

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(228 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Policy coverage
5.6%
Rates in bundle
5.6%

Top negative trending topics ?

Agent/rep attitude
61.1%
Claim - adjuster
55.6%
Agent/rep availability
50.0%
Claim processing time
38.9%
Agent/rep callbacks
27.8%
Agent/rep knowledge
16.7%
Claim - denial
16.7%
Rates competitiveness
16.7%
Cancellation experience
11.1%
Claim - fire
11.1%
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Tags
Agent/rep attitude (3) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (6) Claim - flood/water (2) Claim - roof (1) Complaints/ombudsman (2) Email/message wait time (1) Home Insurance Quote (5) Insurance Rates, Prices (5) Online chat (1) Online quoting (1) Phone wait times (4) Plumbing (2) Policy changes experience (1) Policy coverage (6) Policy Switching, Cancellation (2) Rates at renewal (1) Rates competitiveness (2) Rates for long-term clients (1) Renewal experience (1) Sewer Backup (1) Website experience (1)
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Insane hold times

by TDMakesMeWantToCry on Jul 28, 2020
2 out of 5 stars

Getting ahold of customer service representatives is nearly impossible. Emails go unanswered and the hold times on the phone and online chat are HOURS. Once I actually get ahold of someone they are always very friendly and helpful but it's insane how long the wait times are.

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Review topics
Email/message wait time Online quoting Phone wait times