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TD Insurance Home Insurance Reviews

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(228 reviews)
TD Insurance
1.4 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Policy coverage
3.7%
Rates in bundle
3.7%

Top negative trending topics ?

Agent/rep availability
51.9%
Agent/rep attitude
44.4%
Claim - adjuster
40.7%
Claim processing time
37.0%
Agent/rep callbacks
22.2%
Claim - denial
14.8%
Rates competitiveness
14.8%
Agent/rep knowledge
11.1%
Claim - contractor work
11.1%
Billing/payments
7.4%
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Tags
Agent/rep attitude (3) Agent/rep callbacks (1) Agent/rep knowledge (1) Billing/payments (6) Claim - flood/water (2) Claim - roof (1) Complaints/ombudsman (2) Email/message wait time (1) Home Insurance Quote (5) Insurance Rates, Prices (5) Online chat (1) Online quoting (1) Phone wait times (4) Plumbing (2) Policy changes experience (1) Policy coverage (6) Policy Switching, Cancellation (2) Rates at renewal (1) Rates competitiveness (2) Rates for long-term clients (1) Renewal experience (1) Sewer Backup (1) Website experience (1)
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Insane hold times

by TDMakesMeWantToCry on Jul 28, 2020
2 out of 5 stars

Getting ahold of customer service representatives is nearly impossible. Emails go unanswered and the hold times on the phone and online chat are HOURS. Once I actually get ahold of someone they are always very friendly and helpful but it's insane how long the wait times are.

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Review topics
Email/message wait time Online quoting Phone wait times