Overcharged and no refund
by Z on Apr 8, 2021
1 out of 5 stars
I was with TD insurance for 3 years and I cannot recommend this company at all. Every time I call them I would be put on hold for hours.
Each year they would increase the premium despite I made no claim and after 3 years it went up 50%. So I called them and cancelled a few days before the renewal day (was on hold for 3 hours). Despite that, they still took money from my account and no refund yet after 6 weeks. I tried to call them for follow-up but I was put on hold again for 4 hours and the line just dropped.
Funny that they wrote "the amount will be deposited in your account shortly" in the cancellation notice.
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They took my one year premium on Mar 3 2021 and cancelled my policy on Mar 4 2021 due to nonpayment and did not refund the money I paid. Then they charged my credit card extra one year premium on Mar 31 2021 to reinstate the policy and claimed they have not received any payment on Apr 7 2021. Once I went to my bank to dispute the charge, they immediately said they received the one year premium and then cancelled the policy again, charged me over 500 dollars before refund, in extra to the premiums I have paid Upto the date. Crooks. Avoid at all costs!