TD Insurance Home Insurance Reviews

I kept calling over a week, every call was over 1 hour, even I could not talk to any representative. So terrible service

I had a flood in my duplex because the main drain got blocked halfway down and my claim has been refused. It can take hours to get a hold of customer service.

Like many of the other reviews here I have been on hold for over an hour and still have not talked to a representative. I switched to TD because a friend recommended them but I am now regretting that choice. While I was signing up for the service I was on hold for 5-10 min max. This is ridiculous. Time to change to another company.

Could have give 0 stars if I can, I am not sure is it the adjuster assigned to me or just general service. Doesn't pick up the phone, leave voicemail no callback, doesn't reply email. Has been calling and emailing for a month no reply. Trying to call the general line and for sure only that adjuster can deal with it.

I have tried to call TD bank insurance to cancel my home insurance for the next few days. After 30mins, I have to hang up due to different reasons. Then, I use TD bank insurance app to cancel my policy by sending a message, there is no response. Now, I do not know what to do... I am paying money with NO service.

I am on hold over 1 hour just to make some changes on my policy
Just a Canadian company can do such a thing. It is so frustrating

They quote you one price.. then you have to call them to confirm the price. Lo and behold, the price goes up to $700 yearly! ($1300 to $2000) what a total scam! No thanks TD! I am totally disgusted.

I'm still on hold after 45 minutes. I was just calling to inquire but now I'm considering just to cancel my policy with them. RBC is better when you call them, they offer you an option to stay on the line or they will put you on queue and call you back after a few mins. Not a recommended company. look elsewhere with better service.

For 5 months I was charged for someone else's vehicle insurance. 2 other policies that were not mine in fact! Tried resolving with them directly for months and was given the runaround. They could not even tell me what insurance policies I currently held with them or they just refused to. I do not have a driver's license and do not drive, I have not for 16 years. I am a single late 30s white male and should have only been getting charged for my home insurance as that is the only policy I held with them. I had to involve my TD bank branch and one of the financial advisors was able to shake the tree and get this somewhat resolved. I say somewhat because TD insurance only agreed to repay the exact amount they removed from my chequing account over the course of 5 months and many withdrawals. They refused to pay me 5 months interest on the amount owing and also refused to reimburse me for overdraft fees I received over this time period. I highly suggest nobody go with TD insurance. This is unacceptable! And I am absolutely shocked this was allowed to happen and has taken so long to partially resolve. I'm currently considering legal action towards them. Just unreal

I signed up for a tenant policy. You can start obtaining a quote online but at a certain point, you are required to phone in and deal with an agent. The agent I dealt with, while very polite, did not voluntarily disclose some fairly major exclusions. These were only included in the policy details after signing up for it. Among the major exclusions, I assumed were covered were an earthquake, flooding, and water backup. I phoned back as soon as I received the policy details by mail and canceled (1 week after the policy was initiated). I was told there would be a charge almost equivalent to 1 month premium to cancel despite the fact I was only seeing the details of the policy for the first time and had had it for less than a week. When I asked for an email confirmation that the cancellation had gone through I was told they did not have the ability to do this despite the fact that they had sent me confirmation when I signed up for the policy. It is clearly a deliberate effort to be non-transparent to not disclose the details of the policy until after you've signed up already. I later found a quote that was a fraction of the price that covered the major exclusions in this policy. I should have done more research. Just glad I did not have to try to make a claim.