TD Insurance Home Insurance Reviews

My home insurance with NO claims has almost tripled within the last three years. i had my roof redone in 2012 they said it would save me some monies, instead right after that the rates started increasing. The first increase was the year before the flood in Calgary. When I called there was no explanation except they were getting in line with other insurance companies. The next year the flood in Calgary happened, I live in Calgary I was told it was not because of the flood, as insurance companies here in alberta do not cover natural disasters, the province has to pick up those costs. True. So why? No answer this time, was told a manager would call me back. Never happened. This year I see another increase of of almost $300 a year. I have yet to call as I am so pissed off its ridiculous. I have been with this company two vehicles and home insurance for over 15 years. No more I am quite confident I will find insurance with the same or better coverage for what I am paying for now.

Contacted TD regarding insuring 3 properties(2 owned by Fiancee and 1 by myself) Received good quotes. Decided to go with insurance, issued debit information. Then quote changed. The back and forths continued hectically because after the original quote, I cancelled my previous policy, and was now without insurance. After reading several things online, and after I had my quote baited and switched on me, I decided not to follow up.

Expecting paperwork, or a follow up thought nothing of it. Despite the fact that they never actually spoke to my fiancee(ie owner of the properties) , any type of signature, or anything.... they just started taking money. Over $2000 for insurance we already had elsewhere.

RUN, don't walk away from TD Insurance (...and any of its versions)! If you think TD Insurance comes through for you and is in your corner, you're very much mistaken. I learned this the hard way. TD Insurance takes care of #1 - and that's NOT you. Heed this warning folks and I suggest warning your family, friends and coworkers about TD Insurance as well. One last bit of advice, before selecting an insurance company, be clear on the coverage amount you have if there's a water/sewer backup.

I had my bank put a deposit onlyrics hold on my account for an unrelated issue thus a payment of mine didn't go through as I was unaware. I had the bank write TWO letters for me stating this as my policy was going to be cancelled for non payment. Customer service department stated as the bank did not specify that it was their error in the letter I got cancelled as I do t have 2000 dollars to pay the full policy (this is after the THIRD rate increase)! Problem is bank can't call it an error when it was on hold to protect me! TD is by far terrible!!! All state is much easier to deal with!

My Policy was renewed without my consent and reminder sent to wrong address. Not a single call on the phone number listed. After reminders cancellation of the policy letter again sent to wrong address while I was out of country for work. I do not even have policy in hand for which they are looking for money till cancellation date. Now that I am back & called them for payingup the annual premium for the policy they claim that it has been cancelled so they are only looking for amount till cancellation.
There isn't any solution for policy sent to wrong address in a bid to correct the mistake for no fault of mine. I am surprised that they are behaving like Scam companies trying to collect money through unfair means or threaten us with balance due for their fault through Collections.

The worst company I had to deal with. I had my roof leaking and I made a claim and they denied my claim and told me that I am not covered by the water dampening problem. When they renewed my insurance policy, they never sent me the policy coverage.
TD insurance only wants the money monthly from you but when it's time to claim, they will make every effort to refuse your claim.
Stay away from this company, they are a bunch of crooks…

Our policy may have been cheaper than Chubb but it was almost worthless too. The adjuster was slow to respond and, when she did, came up with a ridulously over-broad interpretation of one of the exclusions in the policy. In the meantime, my family was out of our home (for two months) and I had to hire a company to clean up my house. So, while I waited for TD to do the right thing, I signed up for almost a hundred grand of house repairs for damage caused by my neighbour. Luckily, I know an executive at TD, and he was able to have a TD lawyer look at the exclusion in my policy. Ultimately, we got our money but I found the experience unnecessarily stressful. It was bad enough to have to vacate our home; dealing with an unreasonable adjuster only made a bad experience worse.

I am writing this while waiting on hold for the call centre - going on 12 minutes....
I am calling because TD has sent a generic letter 'thanking me for the business'. When I looked in detail I found a 27% increase with no change in coverage or anything else regarding my home. The increase is ridiculous, but what is worse is that the change is not even called out nor is there any rational for the change - just some generic babble about "many factors affect your insurance premium". The increase is ridiculous, but the fact that they try to sneak in the increases hoping you don't read the 3rd page of 10 font print makes it even worse!

Been with TD for only two years, and my third year renewal came in, and another increase in rates and more limits on sewer backup, and the roof. I question them about this, and its due to recent floods in southern Alberta. I live in northern Alberta.

Two weeks before my third renewal, I cancelled. Now I have to wait 4-6 weeks to get my automatic bank withdraw reimbursed that they already took out for the new renewal.

Also, I've been able to get everything emailed to me in the past, but for some reason, i can't get my home experience claim letter from them, (which I havne't had a claim). It has to be mailed.

I wished I saw this site before I let TD be a bunch of a-holes to me, and screw me around waiting for my reimbursment and claim history for my new insurance company.

Now my new insurance company knows how TD screwed me.

From now on, I will do my best to inform people about how TD operates.

TD Monnex has consistently raised their premiums but reduced the coverage at the same time.

I filed a claim for water damage caused by a burst pipe and was told someone will contact me the next day. It never happened. I called them repeatedly for a months to no avail. They only contacted me after I threatened to take them to the Ontario Ombudsman.

I stay with TD Monnex only because I was too busy to shop around for another insurance provider.