TD Insurance Home Insurance Reviews

Our policy may have been cheaper than Chubb but it was almost worthless too. The adjuster was slow to respond and, when she did, came up with a ridulously over-broad interpretation of one of the exclusions in the policy. In the meantime, my family was out of our home (for two months) and I had to hire a company to clean up my house. So, while I waited for TD to do the right thing, I signed up for almost a hundred grand of house repairs for damage caused by my neighbour. Luckily, I know an executive at TD, and he was able to have a TD lawyer look at the exclusion in my policy. Ultimately, we got our money but I found the experience unnecessarily stressful. It was bad enough to have to vacate our home; dealing with an unreasonable adjuster only made a bad experience worse.

I am writing this while waiting on hold for the call centre - going on 12 minutes....
I am calling because TD has sent a generic letter 'thanking me for the business'. When I looked in detail I found a 27% increase with no change in coverage or anything else regarding my home. The increase is ridiculous, but what is worse is that the change is not even called out nor is there any rational for the change - just some generic babble about "many factors affect your insurance premium". The increase is ridiculous, but the fact that they try to sneak in the increases hoping you don't read the 3rd page of 10 font print makes it even worse!

Been with TD for only two years, and my third year renewal came in, and another increase in rates and more limits on sewer backup, and the roof. I question them about this, and its due to recent floods in southern Alberta. I live in northern Alberta.

Two weeks before my third renewal, I cancelled. Now I have to wait 4-6 weeks to get my automatic bank withdraw reimbursed that they already took out for the new renewal.

Also, I've been able to get everything emailed to me in the past, but for some reason, i can't get my home experience claim letter from them, (which I havne't had a claim). It has to be mailed.

I wished I saw this site before I let TD be a bunch of a-holes to me, and screw me around waiting for my reimbursment and claim history for my new insurance company.

Now my new insurance company knows how TD screwed me.

From now on, I will do my best to inform people about how TD operates.

TD Monnex has consistently raised their premiums but reduced the coverage at the same time.

I filed a claim for water damage caused by a burst pipe and was told someone will contact me the next day. It never happened. I called them repeatedly for a months to no avail. They only contacted me after I threatened to take them to the Ontario Ombudsman.

I stay with TD Monnex only because I was too busy to shop around for another insurance provider.

I have purchased all my insurance from TD Meloche Monnex since 1994. During that time I have paid $55,762.86 in premiums and have never had a claim. Last year I was shocked when my home insurance premiums went up by 43.8%. I called to complain and was simply told that overall insurance costs were going up because of recent bad weather, notably the flood in Calgary. I didn’t flood, but I understand that insurance is a concept whereby several people pool their resources to spread the risk. I argued at the time that TD Meloche was obviously insuring too many high risk individuals. I naively accepted the increase in premiums.

Now a year has gone by, and I just found out they want to increase my premiums by an additional 24.2%. This is outrageous, especially considering the fact that TD Bank is making over $1 billion/quarter in profits.

I really didn’t feel like they appreciated my business so I decided to shop around. Wow, am I ever glad I did. Everyone I called was cheaper than TD Meloche. I’m sure you’ll argue that I’m getting less coverage. Let me assure you that I spent at least one hour discussing each quote with the prospective insurers, making sure I was getting equivalent coverage.

I decided to give my business to ScotiaLife Financial. My new policy is 41% cheaper than TD Meloche. How is that possible? I can only conclude that TD is trying to take advantage of people by using the flood as an excuse, or they’re simply incompetent and insuring too many high risk clients. Either way I don’t want to do business with them anymore.

TD has managed to totally piss-off a loyal customer of 20 years.

We're leaving TD Insurance after 5 years of continual rate increases (no claims) with the rate increasing 86% during that period and coverage decreased. My wife and I are retired, on a fixed income, and keep our home in tip-top condition. When calling to inquire about the increase(s), we receive an unsatisfactory response. We have no confidence in this organization's home insurance.

Wow is all I can say, I have not dealt with such unprofessionalism and total disregard for the customer.As most people have said, it is a company that is constantly raising their fees and reducing coverage.I made a house insurance claim , the fisrt agent I spoke to was empathetic to our situation and she made us feel like our insurance company cared and was on top of things.Once we were handed over to an adjuster things started to become unreal, there was a total lack of information and disregard to our phone calls and enquiries.We were told TD was very busy with claims arising from the freezing winter and were referred to an third party agency named Crawford and Crawford to handle our claim. The third party company was as bad as TD, they ignored our concerns and communication was very very bad, in the end we felt helpless as no one would get back to us and when they did we were left with little or no information.They also gave conflicting information and down right lied at times to suit their needs.A complaint to TD which is who I pay my rates to and not this other company did not do much,we felt abandoned by our Insurer so we moved our other insurance products to another insurance company because we felt the terrible experience was not commensurate with our loyalty to TD for many years, four months on our claim is approved but we are still to get our cheque since this Crawford and Crawford company does not seem to know what they are doing and have no respect for clients. I am glad to say I am in good hands now.

You would be better off if you buried your money in the back yard then giving it to these people all they do is raise the rates and reduce your coverage. If you want to pay for coverage that doesn't cover anything when you have a claim call these guys!!!

Same experience as alot of others who have commented. Rates consistently increasing with coverage being reduced and then watch out when you want to make a claim. Had a water damage claim from a frozen pipe. Was told I would have a decison on coverage within 2 days. I had to call and follow up constantly. They never contacted me directly. Almost 3 months later, after me following up again, I'm told a denial letter has been issued. Thanks for letting me know! The lady on the phone said it's a pretty simple situation to arise at their decision. I'd hate to see how long a hard situation would take. In the meantime I'm on the hook for the first response team who swoop in and make you sign something (don't worry you're covered). I expect I'll get a big inflated bill that I'll have to pay even though most of the work they did I kept being told was 'for the insurance company so they could get an estimate of the loss'. Totally frustrated with the back and forth between TD and the adjuster they outsourced to. Will be looking to change all my policies to another insurer.

Just calling to get a quote from them is bad enough. The quote they've given me is ridiculous and the customer service rep was no help at all. From all your claim review, I will definitely not be going to them when I can still decide on the provider.

Thanks